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Connect Discord to Freshservice

Use 5 documented Discord triggers to run 11 documented Freshservice actions.

5 source triggers
11 target actions
Reverse direction supported
Start Free TrialBrowse Discord integrations

Why Connect Discord & Freshservice?

Start with a Discord event

Choose from 5 documented triggers, including New Message (Instant), Message Deleted (Instant), New Command Received (Instant).

Run a Freshservice action

Send the event into one of 11 documented actions, such as Create Solution Article, Create Ticket, Delete Solution Article.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Discord logo

Discord

Triggers (5)

New Message (Instant)

Emit new event for each message posted to one or more channels in a Discord server

webhook
Message Deleted (Instant)

Emit new event for each message deleted

webhook
New Command Received (Instant)

Emit new event for each command posted to one or more channels in a Discord server

webhook
New Guild Member (Instant)

Emit new event for each new member added to a guild

webhook
Reaction Added (Instant)

Emit new event for each reaction added to a message

webhook

Actions (3)

Send Message

Send a simple message to a Discord channel

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message With File

Post a message with an attached file

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Freshservice

Triggers (4)

New Solution Article

Emit new event for each created solution article. See documentation

polling
New Ticket

Emit new event for each created ticket. See documentation

polling
Solution Article Updated

Emit new event for each updated solution article. See documentation

polling
Ticket Updated

Emit new event for each updated ticket. See documentation

polling

Actions (11)

Create Solution Article

Create a solution article. See the documentation

Create Ticket

Create a new ticket. See the documentation

Delete Solution Article

Delete a solution article. See the documentation

Get Solution Article

Get a solution article by ID. See the documentation

Get Ticket

Get a ticket by ID. See the documentation

List Solution Articles

List all solution articles. See the documentation

List Solution Categories

List all solution categories. See the documentation

List Solution Category ID Options

Retrieves available options for the Solution Category ID field.

List Ticket ID Options

Retrieves available options for the Ticket ID field.

Update Solution Article

Update a solution article. See the documentation

Update Ticket

Update a ticket. See the documentation

Integration Features

5 documented Discord triggers
11 documented Freshservice actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Freshservice to Discord direction

Capability Examples

Discord trigger → Freshservice action

Catalog example
DiscordDiscord

New Message (Instant)

FreshserviceFreshservice

Create Solution Article

Freshservice trigger → Discord action

Reverse direction
FreshserviceFreshservice

New Solution Article

DiscordDiscord

Send Message

How It Works

1

Connect Apps

Authenticate your Discord and Freshservice accounts

2

Choose a Trigger

Select a documented Discord event

3

Choose an Action

Select the documented Freshservice operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 5 documented Discord triggers.

Automated Actions

Run one of 11 documented Freshservice actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Freshservice to Discord for bidirectional automation

View Integration
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All Discord Integrations

Explore all available Discord connections

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All Freshservice Integrations

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