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Connect Freshdesk to AI Answer

Automate workflows and sync data between Freshdesk and AI Answer with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Freshdesk & AI Answer?

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Freshdesk and AI Answer perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Freshdesk and AI Answer for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Freshdesk logo

Freshdesk

Actions (6)

Get Tickets

Get Ticket instances from Freshdesk.

Auth Required
Get Freshdesk Contacts

Get contact details from Freshdesk for all (optional filtered) contacts.

Auth Required
Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Get Ticket Status

Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id

Auth Required
Get Contact from ID

Get contacts details from Freshdesk using ID number.

Auth Required
Get All Tickets By Status

Get All Tickets by selected status from Freshdesk.

Auth Required
AI Answer logo

AI Answer

Actions (6)

Gmail get list of Agents

get the lists of agents eith Gmail

Auth Required
Create Phone Call

Create a phone call to customer from Agent

Auth Required
Get Call Details

Fetch Call details by Call ID

Auth Required
Schedule Call Agent

Schedule a call with an agent

Auth Required
Get Call Transcript

Fetch the transcript of a call by Call ID

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Freshdesk trigger → Create/Update in AI Answer

Most Popular
FreshdeskFreshdesk

New event occurs

AI AnswerAI Answer

Gmail get list of Agents

How It Works

1

Connect Apps

Authenticate your Freshdesk and AI Answer accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Freshdesk and AI Answer with 0 available triggers for instant updates.

Automated Actions

Execute 12 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Freshdesk and AI Answer in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Freshdesk and AI Answer with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect AI Answer to Freshdesk for bidirectional automation

View Integration
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All Freshdesk Integrations

Explore all available Freshdesk connections

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All AI Answer Integrations

Explore all available AI Answer connections

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