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Freshdesk logo
Intercom logo

Connect Freshdesk to Intercom

Automate workflows and sync data between Freshdesk and Intercom with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Freshdesk & Intercom?

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Freshdesk and Intercom perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Freshdesk and Intercom for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Freshdesk logo

Freshdesk

Actions (6)

Get Tickets

Get Ticket instances from Freshdesk.

Auth Required
Get Freshdesk Contacts

Get contact details from Freshdesk for all (optional filtered) contacts.

Auth Required
Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Get Ticket Status

Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id

Auth Required
Get Contact from ID

Get contacts details from Freshdesk using ID number.

Auth Required
Get All Tickets By Status

Get All Tickets by selected status from Freshdesk.

Auth Required
Intercom logo

Intercom

Triggers (1)

Note added to conversation

Triggers when a note is added to a conversation

app_webhook

Actions (6)

Send Message

Send a message to a contact (only allowed by admins)

Auth Required
Create Contact

Create a contact (ie. user or lead)

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required
Reply to conversation

Reply (as an admin) to a conversation with a contact

Auth Required
Add note to conversation

Add a note (for other admins) to an existing conversation

Auth Required
Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Freshdesk trigger → Create/Update in Intercom

Most Popular
FreshdeskFreshdesk

New event occurs

IntercomIntercom

Send Message

When Intercom trigger → Update Freshdesk

Bi-directional
IntercomIntercom

Note added to conversation

FreshdeskFreshdesk

Get Tickets

How It Works

1

Connect Apps

Authenticate your Freshdesk and Intercom accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Freshdesk and Intercom with 1 available triggers for instant updates.

Automated Actions

Execute 12 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Freshdesk and Intercom in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Freshdesk and Intercom with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Intercom logoFreshdesk logo

Reverse Integration Available

Also connect Intercom to Freshdesk for bidirectional automation

View Integration
Freshdesk logo

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All Intercom Integrations

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Ready to Connect Freshdesk & Intercom?

Join thousands of users automating their workflows with Mazaal AI