Connect Freshdesk to Intercom

Use 4 documented Freshdesk triggers to run 11 documented Intercom actions.

4 source triggers

11 target actions

Reverse direction supported

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Why Connect Freshdesk & Intercom?

Start with a Freshdesk event

Choose from 4 documented triggers, including Contact Updated, New Contact Created, New Ticket Created.

Run a Intercom action

Send the event into one of 11 documented actions, such as Add Tag To Contact, Create Note, List Admin ID Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Freshdesk

Triggers (4)

Contact Updated

Emit new event when a contact is updated. See the documentation

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New Contact Created

Emit new event when a contact is created. See the documentation

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New Ticket Created

Emit new event when a ticket is created. See the documentation

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Ticket Updated

Emit new event when a ticket is updated. See the documentation

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Actions (24)

Add Note to Ticket

Add a note or conversation to an existing ticket. See the documentation.

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group See the documentation.

Close Ticket

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Reply

Create a reply to a ticket. See the documentation.

Create a Thread

Create a thread to a ticket. See the documentation.

Create a Ticket

Create a ticket. See the documentation

Create Agent

Create an agent in Freshdesk. See the documentation

Create Message For Thread

Create message for a thread. See the documentation.

Create Solution Article

Create a solution article in Freshdesk. See the documentation

Create Ticket Field

Create a ticket field in Freshdesk. See the documentation

Delete Solution Article

Delete a solution article in Freshdesk. See the documentation

Download Attachment

Download an attachment from a ticket. See the documentation

Forward Ticket

Forward a ticket to an external email address. See the documentation.

Get Agent

Retrieve a single agent by their ID. See the documentation

Get Canned Response

View a Canned Response. See the documentation

Get Canned Responses In A Folder

View all the details of canned responses in a folder. See the documentation

Get Contact

Get a contact from Freshdesk. See the documentation

Get Solution Article

Get a solution article in Freshdesk. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Agent Options

Retrieves available options for the Agent field.

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

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New Reply From Admin

Emit new event each time an admin replies to a conversation.

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New Conversations

Emit new event each time a new conversation is added.

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New Reply From User

Emit new event each time a user replies to a conversation.

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New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

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New Users

Emit new event each time a new user is added.

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Lead Added Email

Emit new event each time a lead adds their email address.

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New Closed Conversation

Emit new event each time a conversation is closed.

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New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

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New Event

Emit new event for each new Intercom event for a user.

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New Leads

Emit new event each time a new lead is added.

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New Tickets

Emit new event when a new ticket is created in Intercom.

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Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Integration Features

4 documented Freshdesk triggers

11 documented Intercom actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Intercom to Freshdesk direction

Capability Examples

Freshdesk trigger → Intercom action

Catalog example

Freshdesk

Contact Updated

Intercom

Add Tag To Contact

Intercom trigger → Freshdesk action

Reverse direction

Intercom

New Companies

Freshdesk

Add Note to Ticket

How It Works

Connect Apps

Authenticate your Freshdesk and Intercom accounts

Choose a Trigger

Select a documented Freshdesk event

Choose an Action

Select the documented Intercom operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Freshdesk triggers.

Automated Actions

Run one of 11 documented Intercom actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Intercom to Freshdesk for bidirectional automation

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All Intercom Integrations

Explore all available Intercom connections

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Connect Freshdesk to Intercom

Why Connect Freshdesk & Intercom?

Start with a Freshdesk event

Run a Intercom action

Map and review the workflow

Available Triggers & Actions

Freshdesk

Triggers (4)

Actions (24)

Intercom

Triggers (12)

Actions (11)

Integration Features

Capability Examples

Freshdesk trigger → Intercom action

Intercom trigger → Freshdesk action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Freshdesk to Intercom direction supported?

Which Freshdesk triggers are available?

Which Intercom actions are available?

Can I also connect Intercom to Freshdesk?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Freshdesk Integrations

All Intercom Integrations

Popular Integrations

More Intercom Integrations

Ready to Connect Freshdesk & Intercom?