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Connect Intercom to Google Drive

Use 12 documented Intercom triggers to run 24 documented Google Drive actions.

12 source triggers
24 target actions
Reverse direction supported

Why Connect Intercom & Google Drive?

Start with a Intercom event

Choose from 12 documented triggers, including New Companies, New Reply From Admin, New Conversations.

Run a Google Drive action

Send the event into one of 24 documented actions, such as Add Comment, Copy File, Create Folder.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

polling
New Reply From User

Emit new event each time a user replies to a conversation.

polling
New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling
New Users

Emit new event each time a new user is added.

polling
Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Google Drive logo

Google Drive

Triggers (12)

Changes to Files in Drive

Emit new event when a change is made to one of the specified files. See the documentation

polling
Changes to Specific Files

Watches for changes to specific files, emitting an event when a change is made to one of those files. To watch for changes to shared drive files, use the **Changes to Specific Files (Shared Drive)** source instead.

polling
Changes to Specific Files (Shared Drive)

Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files

polling
New Access Proposal

Emit new event when a new access proposal is requested in Google Drive

polling
New Files (Instant)

Emit new event when a new file is added in your linked Google Drive

webhook
New Files (Polling)

Emit new event when a new file is added in your linked Google Drive

polling
New Files (Shared Drive)

Emit new event when a new file is added in your shared Google Drive

polling
New or Modified Comments (Instant)

Emit new event when a comment is created or modified in the selected file

webhook
New or Modified Comments (Polling)

Emit new event when a comment is created or modified in the selected file

polling
New or Modified Files (Instant)

Emit new event when a file in the selected Drive is created, modified or trashed.

webhook
New or Modified Files (Polling)

Emit new event when a file in the selected Drive is created, modified or trashed. See the documentation

polling
New or Modified Folders (Instant)

Emit new event when a folder is created or modified in the selected Drive

webhook

Actions (24)

Add Comment

Add an unanchored comment to a Google Doc (general feedback, no text highlighting). See the documentation

Copy File

Create a copy of the specified file. See the documentation for more information

Create Folder

Create a new empty folder. See the documentation for more information

Create New File From Template

Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action. See documentation

Create New File From Text

Create a new file from plain text. See the documentation for more information

Create Shared Drive

Create a new shared drive. See the documentation for more information

Delete Comment

Delete a specific comment (Requires ownership or permissions). See the documentation

Delete File

Permanently delete a file or folder without moving it to the trash. See the documentation for more information

Delete Reply

Delete a reply on a specific comment. See the documentation for more information

Delete Shared Drive

Delete a shared drive without any content. See the documentation for more information

Download File

Download a file from Google Drive to the /tmp directory or return its contents as a buffer. Use to fetch a file's contents for processing in downstream steps — e.g., parsing a CSV, extracting text from a PDF, or re-uploading to another service. For Google Workspace files (Docs, Sheets, Slides, Drawings, Apps Script), exports to an Office-compatible format by default: Docs → .docx, Sheets → .xlsx, Slides → .pptx, Drawings → PNG, Apps Script → JSON. Pass mimeType to force a specific format. Shortcuts are resolved to their target automatically. Folders, Forms, and My Maps cannot be downloaded via this action. See the documentation

Find File

Search for a specific file by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Folder

Search for a specific folder by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Forms

List Google Form documents or search for a Form by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Spreadsheets

Search for a specific spreadsheet by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Get Comment By ID

Get comment by ID on a specific file. See the documentation for more information

Get Current User

Retrieve Google Drive account metadata for the authenticated user via about.get, including display name, email, permission ID, and storage quota. Useful when flows or agents need to confirm the active Google identity or understand available storage. See the documentation.

Get File By ID

Get info on a specific file. See the documentation for more information

Get Folder ID for a Path

Retrieve a folderId for a path. See the documentation for more information

Get Reply By ID

Get reply by ID on a specific comment. See the documentation for more information

Get Shared Drive

Get metadata for one or all shared drives. See the documentation for more information

Is Folder Ancestor

Check if a specific folder is anywhere in the parent hierarchy of a file or folder. See the documentation

List Access Proposals

List access proposals for a file or folder. See the documentation

List Comments

List all comments on a file. See the documentation

Integration Features

12 documented Intercom triggers
24 documented Google Drive actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Google Drive to Intercom direction

Capability Examples

Intercom trigger → Google Drive action

Catalog example
IntercomIntercom

New Companies

Google DriveGoogle Drive

Add Comment

Google Drive trigger → Intercom action

Reverse direction
Google DriveGoogle Drive

Changes to Files in Drive

IntercomIntercom

Add Tag To Contact

How It Works

1

Connect Apps

Authenticate your Intercom and Google Drive accounts

2

Choose a Trigger

Select a documented Intercom event

3

Choose an Action

Select the documented Google Drive operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Intercom triggers.

Automated Actions

Run one of 24 documented Google Drive actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Google Drive to Intercom for bidirectional automation

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All Intercom Integrations

Explore all available Intercom connections

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All Google Drive Integrations

Explore all available Google Drive connections

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