AppsPricingBlogTry it
Intercom logo
HubSpot logo

Connect Intercom to HubSpot

Use 12 documented Intercom triggers to run 24 documented HubSpot actions.

12 source triggers
24 target actions
Reverse direction supported

Why Connect Intercom & HubSpot?

Start with a Intercom event

Choose from 12 documented triggers, including New Companies, New Reply From Admin, New Conversations.

Run a HubSpot action

Send the event into one of 24 documented actions, such as Add Comment, Add Contact to List, Add Note to Contact.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

polling
New Reply From User

Emit new event each time a user replies to a conversation.

polling
New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling
New Users

Emit new event each time a new user is added.

polling
Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

HubSpot logo

HubSpot

Triggers (12)

Deleted Blog Posts

Emit new event for each deleted blog post.

polling
New Company Property Change

Emit new event when a specified property is provided or updated on a company. See the documentation

polling
New Contact Added to List

Emit new event when a contact is added to a HubSpot list. See the documentation

polling
New Contact Property Change

Emit new event when a specified property is provided or updated on a contact. See the documentation

polling
New Custom Object Property Change

Emit new event when a specified property is provided or updated on a custom object.

polling
New Deal In Stage

Emit new event for each new deal in a stage.

polling
New Deal Property Change

Emit new event when a specified property is provided or updated on a deal. See the documentation

polling
New Email Event

Emit new event for each new Hubspot email event.

polling
New Email Subscriptions Timeline

Emit new event when a new email timeline subscription is added for the portal.

polling
New Engagement

Emit new event for each new engagement (call, email, meeting, note, postal mail, or task) created. Per-activity docs: Calls Emails Meetings Notes Postal Mail Tasks See the documentation

polling
New Events

Emit new event for each new Hubspot event. Note: Only available for Marketing Hub Enterprise, Sales Hub Enterprise, Service Hub Enterprise, or CMS Hub Enterprise accounts

polling
New Form Submission

Emit new event for each new submission of a form.

polling

Actions (24)

Add Comment

Adds a comment to a thread. See the documentation

Add Contact to List

Adds a contact to a specific static list. See the documentation

Add Note to Contact

MCP and AI agents: **Prefer this action** when the user wants to **leave a note on a HubSpot contact** using a **contact ID** and note text. Exposes only hubspot, contactId, and noteBody (no engagement-type step, no reloadProps, no dynamic HubSpot schema fields). Do **not** use **Create Engagement** for this workflow. For every writable note property or non-contact associations, use **Create Note** instead. See the documentation

Archive Thread

Archives a thread (soft delete). The thread is hidden from active views but can be restored via the HubSpot UI or by listing archived threads. See the documentation

Batch Create Companies

Create a batch of companies in Hubspot. See the documentation

Batch Create or Update Contact

Create or update a batch of contacts by its ID or email. See the documentation

Batch Update Companies

Update a batch of companies in Hubspot. See the documentation

Batch Upsert Companies

Upsert a batch of companies in Hubspot. See the documentation

Clone Marketing Email

Clone a marketing email in HubSpot. See the documentation

Clone Site Page

Clone a site page in Hubspot. See the documentation

Create a New Workflow

Create a new workflow. See the documentation

Create Association

Create an association (link) between two CRM records. For example, associate a contact with a company, a deal with a contact, or a ticket with a company. Common association type IDs: contact→company (1), company→contact (2), deal→contact (3), contact→deal (4), deal→company (5), company→deal (6), ticket→contact (15), contact→ticket (16), ticket→company (26), company→ticket (25). See the documentation

Create Associations

Create associations between objects. See the documentation

Create Blog Post

Creates a new blog post in HubSpot. See the documentation

Create Communication

Create a WhatsApp, LinkedIn, or SMS message. See the documentation

Create Company

Create a company in Hubspot. See the documentation

Create Contact Workflow

Create a contact workflow in Hubspot. See the documentation

Create CRM Object

Create a new CRM record (contact, company, deal, ticket, etc.). Pass property values as a JSON object in the properties parameter. Use **Search Properties** to discover available fields for the object type, **Get Properties** to find valid enum values (e.g. lifecyclestage, dealstage), and **List Pipelines and Stages** to find valid pipeline/stage IDs for deals and tickets. Use **List Owners** to find valid hubspot_owner_id values. See the documentation

Create Custom Object

Create a new custom object in Hubspot. See the documentation

Create Deal

Create a deal in Hubspot. See the documentation

Create Engagement

Create a **task, meeting, email, call, or note** engagement with optional associations. Set **Engagement Type** and pass engagement fields in **Object Properties** (HubSpot property names, e.g. hs_note_body for notes). No reloadProps step and no **CONFIGURE_COMPONENT** requirement: association fields accept raw HubSpot IDs (use **Search CRM** or the Associations API to resolve associationType when needed). For **only** a note on a contact by ID, **Add Note to Contact** (hubspot-add-note-to-contact) is still simpler. See the documentation

Create Form

Create a form in HubSpot. See the documentation

Create Landing Page

Create a landing page in Hubspot. See the documentation

Create Lead

Create a lead in Hubspot. See the documentation

Integration Features

12 documented Intercom triggers
24 documented HubSpot actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported HubSpot to Intercom direction

Capability Examples

Intercom trigger → HubSpot action

Catalog example
IntercomIntercom

New Companies

HubSpotHubSpot

Add Comment

HubSpot trigger → Intercom action

Reverse direction
HubSpotHubSpot

Deleted Blog Posts

IntercomIntercom

Add Tag To Contact

How It Works

1

Connect Apps

Authenticate your Intercom and HubSpot accounts

2

Choose a Trigger

Select a documented Intercom event

3

Choose an Action

Select the documented HubSpot operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Intercom triggers.

Automated Actions

Run one of 24 documented HubSpot actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

HubSpot logoIntercom logo

Reverse Integration Available

Also connect HubSpot to Intercom for bidirectional automation

View Integration
Intercom logo

All Intercom Integrations

Explore all available Intercom connections

View All Integrations
HubSpot logo

All HubSpot Integrations

Explore all available HubSpot connections

View All Integrations

Ready to Connect Intercom & HubSpot?

Build this supported workflow in Mazaal AI and test it with your own provider accounts.

Get Started Free