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Connect Intercom to Microsoft Teams

Automate workflows and sync data between Intercom and Microsoft Teams with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Intercom & Microsoft Teams?

Intelligent Automation Workflows

Leverage 1 available triggers from Intercom to execute 4 targeted actions in Microsoft Teams automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Intercom and Microsoft Teams perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Intercom and Microsoft Teams for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (1)

Note added to conversation

Triggers when a note is added to a conversation

app_webhook

Actions (6)

Send Message

Send a message to a contact (only allowed by admins)

Auth Required
Create Contact

Create a contact (ie. user or lead)

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required
Reply to conversation

Reply (as an admin) to a conversation with a contact

Auth Required
Add note to conversation

Add a note (for other admins) to an existing conversation

Auth Required
Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

Auth Required
Microsoft Teams logo

Microsoft Teams

Actions (4)

Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Create Channel

Create a new channel in Microsoft Teams.

Auth Required
Send Chat Message

Sends a message in an existing chat.

Auth Required
Send Channel Message

Sends a message to a teams's channel.

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Intercom trigger → Create/Update in Microsoft Teams

Most Popular
IntercomIntercom

Note added to conversation

Microsoft TeamsMicrosoft Teams

Custom API Call

How It Works

1

Connect Apps

Authenticate your Intercom and Microsoft Teams accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Intercom and Microsoft Teams with 1 available triggers for instant updates.

Automated Actions

Execute 10 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Intercom and Microsoft Teams in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Intercom and Microsoft Teams with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Microsoft Teams logoIntercom logo

Reverse Integration Available

Also connect Microsoft Teams to Intercom for bidirectional automation

View Integration
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All Intercom Integrations

Explore all available Intercom connections

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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations

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Ready to Connect Intercom & Microsoft Teams?

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