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Connect Intercom to Discord

Use 12 documented Intercom triggers to run 3 documented Discord actions.

12 source triggers
3 target actions
Reverse direction supported
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Why Connect Intercom & Discord?

Start with a Intercom event

Choose from 12 documented triggers, including New Companies, New Reply From Admin, New Conversations.

Run a Discord action

Send the event into one of 3 documented actions, such as Send Message, Send Message (Advanced), Send Message With File.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

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New Reply From User

Emit new event each time a user replies to a conversation.

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New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

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New Users

Emit new event each time a new user is added.

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Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Discord logo

Discord

Triggers (5)

New Message (Instant)

Emit new event for each message posted to one or more channels in a Discord server

webhook
Message Deleted (Instant)

Emit new event for each message deleted

webhook
New Command Received (Instant)

Emit new event for each command posted to one or more channels in a Discord server

webhook
New Guild Member (Instant)

Emit new event for each new member added to a guild

webhook
Reaction Added (Instant)

Emit new event for each reaction added to a message

webhook

Actions (3)

Send Message

Send a simple message to a Discord channel

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message With File

Post a message with an attached file

Integration Features

12 documented Intercom triggers
3 documented Discord actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Discord to Intercom direction

Capability Examples

Intercom trigger → Discord action

Catalog example
IntercomIntercom

New Companies

DiscordDiscord

Send Message

Discord trigger → Intercom action

Reverse direction
DiscordDiscord

New Message (Instant)

IntercomIntercom

Add Tag To Contact

How It Works

1

Connect Apps

Authenticate your Intercom and Discord accounts

2

Choose a Trigger

Select a documented Intercom event

3

Choose an Action

Select the documented Discord operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Intercom triggers.

Automated Actions

Run one of 3 documented Discord actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Discord logoIntercom logo

Reverse Integration Available

Also connect Discord to Intercom for bidirectional automation

View Integration
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All Discord Integrations

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Ready to Connect Intercom & Discord?

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