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Connect Freshdesk to Microsoft Teams

Automate workflows and sync data between Freshdesk and Microsoft Teams with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Freshdesk & Microsoft Teams?

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Freshdesk and Microsoft Teams perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Freshdesk and Microsoft Teams for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Freshdesk logo

Freshdesk

Actions (6)

Get Tickets

Get Ticket instances from Freshdesk.

Auth Required
Get Freshdesk Contacts

Get contact details from Freshdesk for all (optional filtered) contacts.

Auth Required
Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Get Ticket Status

Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id

Auth Required
Get Contact from ID

Get contacts details from Freshdesk using ID number.

Auth Required
Get All Tickets By Status

Get All Tickets by selected status from Freshdesk.

Auth Required
Microsoft Teams logo

Microsoft Teams

Actions (4)

Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Create Channel

Create a new channel in Microsoft Teams.

Auth Required
Send Chat Message

Sends a message in an existing chat.

Auth Required
Send Channel Message

Sends a message to a teams's channel.

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Freshdesk trigger → Create/Update in Microsoft Teams

Most Popular
FreshdeskFreshdesk

New event occurs

Microsoft TeamsMicrosoft Teams

Custom API Call

How It Works

1

Connect Apps

Authenticate your Freshdesk and Microsoft Teams accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Freshdesk and Microsoft Teams with 0 available triggers for instant updates.

Automated Actions

Execute 10 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Freshdesk and Microsoft Teams in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Freshdesk and Microsoft Teams with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Microsoft Teams logoFreshdesk logo

Reverse Integration Available

Also connect Microsoft Teams to Freshdesk for bidirectional automation

View Integration
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All Freshdesk Integrations

Explore all available Freshdesk connections

View All Integrations
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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations

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Ready to Connect Freshdesk & Microsoft Teams?

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