Connect Freshdesk to Microsoft Teams

Add a note or conversation to an existing ticket. See the documentation.

Add tags to a ticket (appends to existing tags). See the documentation

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign a Freshdesk ticket to a specific group See the documentation.

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a company. See the documentation

Create a contact. See the documentation

Create a reply to a ticket. See the documentation.

Create a thread to a ticket. See the documentation.

Create a ticket. See the documentation

Create an agent in Freshdesk. See the documentation

Create message for a thread. See the documentation.

Create a solution article in Freshdesk. See the documentation

Create a ticket field in Freshdesk. See the documentation

Delete a solution article in Freshdesk. See the documentation

Download an attachment from a ticket. See the documentation

Forward a ticket to an external email address. See the documentation.

Retrieve a single agent by their ID. See the documentation

View a Canned Response. See the documentation

View all the details of canned responses in a folder. See the documentation

Get a contact from Freshdesk. See the documentation

Get a solution article in Freshdesk. See the documentation

Get details of a Ticket. See the documentation

Retrieves available options for the Agent field.

Create a new channel in Microsoft Teams. See the docs here

Get a specific message from a chat. See the documentation

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

Lists messages in a Microsoft Teams channel. See the documentation

Lists all channels in a Microsoft Team. See the docs here

Lists all chat conversations for the authenticated user. See the documentation

Get the list of messages in a chat. See the documentation

Get the list of shift instances for a team. See the documentation

Lists all teams the authenticated user has joined. See the documentation

Search for email or chat messages. See the documentation

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here