Connect Freshservice to Telegram

Use 4 documented Freshservice triggers to run 24 documented Telegram actions.

4 source triggers

24 target actions

Reverse direction supported

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Why Connect Freshservice & Telegram?

Start with a Freshservice event

Choose from 4 documented triggers, including New Solution Article, New Ticket, Solution Article Updated.

Run a Telegram action

Send the event into one of 24 documented actions, such as Create Chat Invite Link, Delete a Message, Edit a Media Message.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Freshservice

Triggers (4)

New Solution Article

Emit new event for each created solution article. See documentation

polling

New Ticket

Emit new event for each created ticket. See documentation

polling

Solution Article Updated

Emit new event for each updated solution article. See documentation

polling

Ticket Updated

Emit new event for each updated ticket. See documentation

polling

Actions (11)

Create Solution Article

Create a solution article. See the documentation

Create Ticket

Create a new ticket. See the documentation

Delete Solution Article

Delete a solution article. See the documentation

Get Solution Article

Get a solution article by ID. See the documentation

Get Ticket

Get a ticket by ID. See the documentation

List Solution Articles

List all solution articles. See the documentation

List Solution Categories

List all solution categories. See the documentation

List Solution Category ID Options

Retrieves available options for the Solution Category ID field.

List Ticket ID Options

Retrieves available options for the Ticket ID field.

Update Solution Article

Update a solution article. See the documentation

Update Ticket

Update a ticket. See the documentation

Triggers (4)

New Bot Command Received (Instant)

Emit new event each time a Telegram Bot command is received.

webhook

New Channel Updates (Instant)

Emit new event each time a channel post is created or updated.

webhook

New Message Updates (Instant)

Emit new event each time a Telegram message is created or updated.

webhook

New Updates (Instant)

Emit new event for each new Telegram event.

webhook

Actions (24)

Create Chat Invite Link

Create an additional invite link for a chat, See the docs for more information

Delete a Message

Deletes a message. See the docs for more information

Edit a Media Message

Edits photo or video messages. See the docs for more information

Edit a Text Message

Edits text or game messages. See the docs for more information

Export Chat Invite Link

Generate a new primary invite link for a chat, See the docs for more information

Forward a Message

Forwards messages of any kind. See the docs for more information

Get the Number of Members in a Chat

Use this module to get the number of members in a chat. See the docs for more information

Kick a Chat Member

Use this method to kick a user from a group, a supergroup or channel. See the docs for more information

List Administrators In Chat

Use this module to get a list of administrators in a chat. See the docs for more information

List Chats

List available Telegram chats. See the docs for more information

List Commands Options

Retrieves available options for the Commands field.

List Updates

Retrieves a list of updates from the Telegram server. See the docs for more information

Pin a Message

Pins a message. See the docs for more information

Promote a Chat Member

Use this method to promote or demote a user in a supergroup or a channel. See the docs for more information

Restrict a Chat Member

Use this method to restrict a user in a supergroup. See the docs for more information

Send a Document/Image

Sends a document or an image to your Telegram Desktop application. See the docs for more information

Send a Photo

Sends a photo to your Telegram Desktop application. See the docs for more information

Send a Sticker

Sends a .webp sticker to you Telegram Desktop application. See the docs for more information

Send a Text Message or Reply

Sends a text message or a reply to your Telegram Desktop application. See the docs for more information

Send a Video

Sends a video file to your Telegram Desktop application. See the docs for more information

Send a Video Note

As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages. See the docs for more information

Send a Voice Message

Sends a voice message. See the docs for more information

Send an Album (Media Group)

Sends a group of photos or videos as an album. See the docs for more information

Send an Audio File

Sends an audio file to your Telegram Desktop application. See the docs for more information

Integration Features

4 documented Freshservice triggers

24 documented Telegram actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Telegram to Freshservice direction

Capability Examples

Freshservice trigger → Telegram action

Catalog example

Freshservice

New Solution Article

Create Chat Invite Link

Telegram trigger → Freshservice action

Reverse direction

New Bot Command Received (Instant)

Freshservice

Create Solution Article

How It Works

Connect Apps

Authenticate your Freshservice and Telegram accounts

Choose a Trigger

Select a documented Freshservice event

Choose an Action

Select the documented Telegram operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Freshservice triggers.

Automated Actions

Run one of 24 documented Telegram actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Telegram to Freshservice for bidirectional automation

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All Freshservice Integrations

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All Telegram Integrations

Explore all available Telegram connections

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Popular Integrations

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More Telegram Integrations

View all Telegram integrations →

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Connect Freshservice to Telegram

Why Connect Freshservice & Telegram?

Start with a Freshservice event

Run a Telegram action

Map and review the workflow

Available Triggers & Actions

Freshservice

Triggers (4)

Actions (11)

Telegram

Triggers (4)

Actions (24)

Integration Features

Capability Examples

Freshservice trigger → Telegram action

Telegram trigger → Freshservice action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Freshservice to Telegram direction supported?

Which Freshservice triggers are available?

Which Telegram actions are available?

Can I also connect Telegram to Freshservice?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Freshservice Integrations

All Telegram Integrations

Popular Integrations

More Telegram Integrations

Ready to Connect Freshservice & Telegram?