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Connect Gmail to Mojo Helpdesk

Use 5 documented Gmail triggers to run 4 documented Mojo Helpdesk actions.

5 source triggers
4 target actions
Reverse direction supported

Why Connect Gmail & Mojo Helpdesk?

Start with a Gmail event

Choose from 5 documented triggers, including New Attachment Received, New Email Matching Search, New Email Received.

Run a Mojo Helpdesk action

Send the event into one of 4 documented actions, such as Create Ticket, Create User, List Ticket Queue Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Gmail

Triggers (5)

New Attachment Received

Emit new event for each attachment in a message received. This source is capped at 100 max new messages per run.

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New Email Matching Search

Emit new event when an email matching the search criteria is received. This source is capped at 100 max new messages per run.

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New Email Received

Emit new event when a new email is received.

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New Labeled Email

Emit new event when a new email is labeled.

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New Sent Email

Emit new event for each new email sent. (Maximum of 100 events emited per execution)

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Actions (20)

Add Label to Email

Add label(s) to an email message. See the docs

Approve Workflow

Suspend the workflow until approved by email. See the documentation

Archive Email

Archive an email message. See the documentation

Bulk Archive Emails

Archive multiple emails at once. See the documentation

Create Draft

Create a draft from your Google Workspace email account. See the documentation

Create Label

Create a new label in the connected account. See the documentation

Delete Email

Moves the specified message to the trash. See the documentation

Download Attachment

Download an attachment by attachmentId to the /tmp directory. See the documentation

Find Email

Find an email using Google's Search Engine. See the docs

Get Current User

Returns the authenticated Gmail user's name, email address, and mailbox stats (total messages and threads). Call this first when the user says 'my emails', 'my inbox', or needs identity context. Use the returned emailAddress to identify the user's own messages in **Find Email** results. See the documentation.

Get Send As Alias

Get a send as alias for the authenticated user. See the documentation

List Labels

List all the existing labels in the connected account. See the docs

List Send as a Delegate Options

Retrieves available options for the Send as a Delegate field.

List Send As Aliases

List all send as aliases for the authenticated user. See the documentation

List Signature Options

Retrieves available options for the Signature field.

List Thread Messages

List messages in a thread. See the docs

Remove Label from Email

Remove label(s) from an email message. See the docs

Send Email

Send an email from your Google Workspace email account. See the documentation

Update Signature for Email in Organization

Update the signature for a specific email address in an organization. A Google Cloud service account with delegated domain-wide authority is required for this action. See the documentation

Update Signature for Primary Email Address

Update the signature for the primary email address. See the documentation

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Mojo Helpdesk

Triggers (4)

New Ticket Created

Emit new event when a new ticket is created. See the docs here

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New Ticket With Due Date Created

Emit new event when a new unassigned ticket with a due date is created. See the docs

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New Ticket With Scheduled On Created

Emit new event when a new unassigned ticket with a scheduled on date is created. See the docs

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New User Created

Emit new event when a new user is created. See the docs here

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Actions (4)

Create Ticket

Create a new ticket. See the docs here

Create User

Create a new user. See the docs here

List Ticket Queue Options

Retrieves available options for the Ticket Queue field.

List User Options

Retrieves available options for the User field.

Integration Features

5 documented Gmail triggers
4 documented Mojo Helpdesk actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Mojo Helpdesk to Gmail direction

Capability Examples

Gmail trigger → Mojo Helpdesk action

Catalog example
GmailGmail

New Attachment Received

Mojo HelpdeskMojo Helpdesk

Create Ticket

Mojo Helpdesk trigger → Gmail action

Reverse direction
Mojo HelpdeskMojo Helpdesk

New Ticket Created

GmailGmail

Add Label to Email

How It Works

1

Connect Apps

Authenticate your Gmail and Mojo Helpdesk accounts

2

Choose a Trigger

Select a documented Gmail event

3

Choose an Action

Select the documented Mojo Helpdesk operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 5 documented Gmail triggers.

Automated Actions

Run one of 4 documented Mojo Helpdesk actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Mojo Helpdesk to Gmail for bidirectional automation

View Integration
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All Gmail Integrations

Explore all available Gmail connections

View All Integrations
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All Mojo Helpdesk Integrations

Explore all available Mojo Helpdesk connections

View All Integrations

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