Connect Google Drive to Jira Service Desk

Add an unanchored comment to a Google Doc (general feedback, no text highlighting). See the documentation

Create a copy of the specified file. See the documentation for more information

Create a new empty folder. See the documentation for more information

Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action. See documentation

Create a new file from plain text. See the documentation for more information

Create a new shared drive. See the documentation for more information

Delete a specific comment (Requires ownership or permissions). See the documentation

Permanently delete a file or folder without moving it to the trash. See the documentation for more information

Delete a reply on a specific comment. See the documentation for more information

Delete a shared drive without any content. See the documentation for more information

Download a file from Google Drive to the /tmp directory or return its contents as a buffer. Use to fetch a file's contents for processing in downstream steps — e.g., parsing a CSV, extracting text from a PDF, or re-uploading to another service. For Google Workspace files (Docs, Sheets, Slides, Drawings, Apps Script), exports to an Office-compatible format by default: Docs → .docx, Sheets → .xlsx, Slides → .pptx, Drawings → PNG, Apps Script → JSON. Pass mimeType to force a specific format. Shortcuts are resolved to their target automatically. Folders, Forms, and My Maps cannot be downloaded via this action. See the documentation

Search for a specific file by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Search for a specific folder by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

List Google Form documents or search for a Form by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Search for a specific spreadsheet by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Get comment by ID on a specific file. See the documentation for more information

Retrieve Google Drive account metadata for the authenticated user via about.get, including display name, email, permission ID, and storage quota. Useful when flows or agents need to confirm the active Google identity or understand available storage. See the documentation.

Get info on a specific file. See the documentation for more information

Retrieve a folderId for a path. See the documentation for more information

Get reply by ID on a specific comment. See the documentation for more information

Get metadata for one or all shared drives. See the documentation for more information

Check if a specific folder is anywhere in the parent hierarchy of a file or folder. See the documentation

List access proposals for a file or folder. See the documentation

List all comments on a file. See the documentation

Create a comment on a customer request. See the documentation

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if serviceDeskId is omitted, auto-discovers it from the user's existing requests. Use **List Sites** first to obtain the required cloudId. serviceDeskId is optional — if not provided, the tool calls **List My Requests** to discover it automatically. Returns the new request including its issueKey and issueId. See the documentation

Creates a new customer request. See the documentation

Returns the authenticated user's account_id, display_name, and email from Atlassian. Use this to identify who is logged in, or to filter requests by the current user's account_id. No cloudId required — this uses the Atlassian Identity API directly. See the documentation

Fetches the full details of a Jira Service Desk request including its field values and complete comment thread in a single response. Use this to summarize a ticket without needing follow-up calls. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** to find the issueKey of a request (e.g. IT-42). See the documentation

Returns the status history of a Jira Service Desk request — the current status plus all previous states with timestamps. Use this to understand how a request has progressed through the workflow. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** to find the issueKey (e.g. IT-42). See the documentation

Retrieves available options for the Cloud ID field.

Lists Jira Service Desk requests owned or participated in by the current user. Defaults to open requests owned by the current user. Use **List Sites** first to obtain the required cloudId. Each result includes issueKey, issueId, and request field values (summary, status). requestStatus: OPEN_REQUESTS (default), CLOSED_REQUESTS, or ALL_REQUESTS. requestOwnership: OWNED_REQUESTS (default) or PARTICIPATED_REQUESTS. See the documentation

Lists the available workflow transitions for a Jira Service Desk request — returns each transition's id and name. **Call this before Transition Request** to obtain valid transitionId values. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). See the documentation

Returns all Atlassian cloud sites accessible to the authenticated user. **Call this tool first** to obtain the cloudId (returned as id) required by every other Jira Service Desk tool. Each site includes its id (cloudId), name, and url. See the documentation

Transitions a Jira Service Desk request to a new workflow status. Use **List Request Transitions** first to get valid transitionId values for the request. Use **List Sites** to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). Optionally include a comment to explain the transition. See the documentation

Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). fields is a JSON object of field name-value pairs. Example: {"summary": "Updated title", "priority": {"name": "High"}}. See the documentation