Connect Jira Service Desk to Microsoft Teams

Create a comment on a customer request. See the documentation

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if serviceDeskId is omitted, auto-discovers it from the user's existing requests. Use **List Sites** first to obtain the required cloudId. serviceDeskId is optional — if not provided, the tool calls **List My Requests** to discover it automatically. Returns the new request including its issueKey and issueId. See the documentation

Creates a new customer request. See the documentation

Returns the authenticated user's account_id, display_name, and email from Atlassian. Use this to identify who is logged in, or to filter requests by the current user's account_id. No cloudId required — this uses the Atlassian Identity API directly. See the documentation

Fetches the full details of a Jira Service Desk request including its field values and complete comment thread in a single response. Use this to summarize a ticket without needing follow-up calls. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** to find the issueKey of a request (e.g. IT-42). See the documentation

Returns the status history of a Jira Service Desk request — the current status plus all previous states with timestamps. Use this to understand how a request has progressed through the workflow. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** to find the issueKey (e.g. IT-42). See the documentation

Retrieves available options for the Cloud ID field.

Lists Jira Service Desk requests owned or participated in by the current user. Defaults to open requests owned by the current user. Use **List Sites** first to obtain the required cloudId. Each result includes issueKey, issueId, and request field values (summary, status). requestStatus: OPEN_REQUESTS (default), CLOSED_REQUESTS, or ALL_REQUESTS. requestOwnership: OWNED_REQUESTS (default) or PARTICIPATED_REQUESTS. See the documentation

Lists the available workflow transitions for a Jira Service Desk request — returns each transition's id and name. **Call this before Transition Request** to obtain valid transitionId values. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). See the documentation

Returns all Atlassian cloud sites accessible to the authenticated user. **Call this tool first** to obtain the cloudId (returned as id) required by every other Jira Service Desk tool. Each site includes its id (cloudId), name, and url. See the documentation

Transitions a Jira Service Desk request to a new workflow status. Use **List Request Transitions** first to get valid transitionId values for the request. Use **List Sites** to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). Optionally include a comment to explain the transition. See the documentation

Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use **List Sites** first to obtain the required cloudId. Use **List My Requests** or **Get Request** to find the issueKey (e.g. IT-42). fields is a JSON object of field name-value pairs. Example: {"summary": "Updated title", "priority": {"name": "High"}}. See the documentation

Create a new channel in Microsoft Teams. See the docs here

Get a specific message from a chat. See the documentation

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

Lists messages in a Microsoft Teams channel. See the documentation

Lists all channels in a Microsoft Team. See the docs here

Lists all chat conversations for the authenticated user. See the documentation

Get the list of messages in a chat. See the documentation

Get the list of shift instances for a team. See the documentation

Lists all teams the authenticated user has joined. See the documentation

Search for email or chat messages. See the documentation

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here