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Connect Google Drive to Trengo

Use 12 documented Google Drive triggers to run 24 documented Trengo actions.

12 source triggers
24 target actions
Reverse direction supported

Why Connect Google Drive & Trengo?

Start with a Google Drive event

Choose from 12 documented triggers, including Changes to Files in Drive, Changes to Specific Files, Changes to Specific Files (Shared Drive).

Run a Trengo action

Send the event into one of 24 documented actions, such as Assign Ticket, Attach Label, Close Ticket.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Google Drive

Triggers (12)

Changes to Files in Drive

Emit new event when a change is made to one of the specified files. See the documentation

polling
Changes to Specific Files

Watches for changes to specific files, emitting an event when a change is made to one of those files. To watch for changes to shared drive files, use the **Changes to Specific Files (Shared Drive)** source instead.

polling
Changes to Specific Files (Shared Drive)

Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files

polling
New Access Proposal

Emit new event when a new access proposal is requested in Google Drive

polling
New Files (Instant)

Emit new event when a new file is added in your linked Google Drive

webhook
New Files (Polling)

Emit new event when a new file is added in your linked Google Drive

polling
New Files (Shared Drive)

Emit new event when a new file is added in your shared Google Drive

polling
New or Modified Comments (Instant)

Emit new event when a comment is created or modified in the selected file

webhook
New or Modified Comments (Polling)

Emit new event when a comment is created or modified in the selected file

polling
New or Modified Files (Instant)

Emit new event when a file in the selected Drive is created, modified or trashed.

webhook
New or Modified Files (Polling)

Emit new event when a file in the selected Drive is created, modified or trashed. See the documentation

polling
New or Modified Folders (Instant)

Emit new event when a folder is created or modified in the selected Drive

webhook

Actions (24)

Add Comment

Add an unanchored comment to a Google Doc (general feedback, no text highlighting). See the documentation

Copy File

Create a copy of the specified file. See the documentation for more information

Create Folder

Create a new empty folder. See the documentation for more information

Create New File From Template

Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action. See documentation

Create New File From Text

Create a new file from plain text. See the documentation for more information

Create Shared Drive

Create a new shared drive. See the documentation for more information

Delete Comment

Delete a specific comment (Requires ownership or permissions). See the documentation

Delete File

Permanently delete a file or folder without moving it to the trash. See the documentation for more information

Delete Reply

Delete a reply on a specific comment. See the documentation for more information

Delete Shared Drive

Delete a shared drive without any content. See the documentation for more information

Download File

Download a file from Google Drive to the /tmp directory or return its contents as a buffer. Use to fetch a file's contents for processing in downstream steps — e.g., parsing a CSV, extracting text from a PDF, or re-uploading to another service. For Google Workspace files (Docs, Sheets, Slides, Drawings, Apps Script), exports to an Office-compatible format by default: Docs → .docx, Sheets → .xlsx, Slides → .pptx, Drawings → PNG, Apps Script → JSON. Pass mimeType to force a specific format. Shortcuts are resolved to their target automatically. Folders, Forms, and My Maps cannot be downloaded via this action. See the documentation

Find File

Search for a specific file by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Folder

Search for a specific folder by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Forms

List Google Form documents or search for a Form by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Spreadsheets

Search for a specific spreadsheet by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Get Comment By ID

Get comment by ID on a specific file. See the documentation for more information

Get Current User

Retrieve Google Drive account metadata for the authenticated user via about.get, including display name, email, permission ID, and storage quota. Useful when flows or agents need to confirm the active Google identity or understand available storage. See the documentation.

Get File By ID

Get info on a specific file. See the documentation for more information

Get Folder ID for a Path

Retrieve a folderId for a path. See the documentation for more information

Get Reply By ID

Get reply by ID on a specific comment. See the documentation for more information

Get Shared Drive

Get metadata for one or all shared drives. See the documentation for more information

Is Folder Ancestor

Check if a specific folder is anywhere in the parent hierarchy of a file or folder. See the documentation

List Access Proposals

List access proposals for a file or folder. See the documentation

List Comments

List all comments on a file. See the documentation

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Trengo

Triggers (10)

New Inbound Message Event (Instant)

Emit new event when an inbound message is received. See the documentation

webhook
New Internal Note Event (Instant)

Emit new event when an internal note is added. See the documentation

webhook
New Outbound Message Event (Instant)

Emit new event when an outbound message sent. See the documentation

webhook
New Phone Call Ended Event (Instant)

Emit new event when a phone call ends. See the documentation

webhook
New Phone Call Missed Event (Instant)

Emit new event when an phone call missed. See the documentation

webhook
New Phone Call Started Event (Instant)

Emit new event when a phone call starts. See the documentation

webhook
New Ticket Label Added Event (Instant)

Emit new event when a ticket label is added. See the documentation

webhook
New Voice Call Recorded Event (Instant)

Emit new event when a voice call is recorded. See the documentation

webhook
Ticket Closed (Instant)

Emit new event when a ticket is closed. See the documentation

webhook
Ticket Reopened (Instant)

Emit new event when a ticket is reopened. See the documentation

webhook

Actions (24)

Assign Ticket

Assign a Trengo ticket to a user or a team. See the documentation

Attach Label

Attach a label to a ticket. See the documentation

Close Ticket

Close a ticket. See the documentation

Create Contact

Creates a contact. If a contact with given identifier already exists, returns it. See the documentation

Find Contacts

Finds contacts with the given term. See the documentation

Get Article

Get a specific article. See the documentation

Get Block

Get a specific block. See the documentation

Get Category

Get a specific category. See the documentation

Get Email Message Content

Retrieve the full email content for a specific ticket message. Use this when email_message.collapsed is true in the List Messages response. See the documentation

Get Help Center

Get a specific help center. See the documentation

Get Label

Get a label by ID. See the documentation

Get Message

Get a message by ID. See the documentation

Get Ticket

Get a specific ticket. See the documentation

List All Blocks

List all blocks in a help center. See the documentation

List All Categories

List all categories in a help center. See the documentation

List All Quick Replies

List all quick replies. See the documentation

List Articles

List articles from a help center according to the specified criteria. See the documentation

List Channel ID Options

Retrieves available options for the Channel ID field.

List Help Center ID Options

Retrieves available options for the Help Center ID field.

List Help Centers

List all help centers. See the documentation

List Label ID Options

Retrieves available options for the Label ID field.

List Labels

List all labels. See the documentation

List Messages

List messages from a ticket. See the documentation

List Team ID Options

Retrieves available options for the Team ID field.

Integration Features

12 documented Google Drive triggers
24 documented Trengo actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Trengo to Google Drive direction

Capability Examples

Google Drive trigger → Trengo action

Catalog example
Google DriveGoogle Drive

Changes to Files in Drive

TrengoTrengo

Assign Ticket

Trengo trigger → Google Drive action

Reverse direction
TrengoTrengo

New Inbound Message Event (Instant)

Google DriveGoogle Drive

Add Comment

How It Works

1

Connect Apps

Authenticate your Google Drive and Trengo accounts

2

Choose a Trigger

Select a documented Google Drive event

3

Choose an Action

Select the documented Trengo operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Google Drive triggers.

Automated Actions

Run one of 24 documented Trengo actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Trengo to Google Drive for bidirectional automation

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All Google Drive Integrations

Explore all available Google Drive connections

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All Trengo Integrations

Explore all available Trengo connections

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