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Connect Google Sheets to Gorgias

Use 8 documented Google Sheets triggers to run 23 documented Gorgias actions.

8 source triggers
23 target actions
Reverse direction supported

Why Connect Google Sheets & Gorgias?

Start with a Google Sheets event

Choose from 8 documented triggers, including New Comment, New Comment (Instant), New Row Added.

Run a Gorgias action

Send the event into one of 23 documented actions, such as Add Ticket Tags, Create Customer, Create Macro.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Google Sheets

Triggers (8)

New Comment

Emit new event each time a comment is added to a spreadsheet.

polling
New Comment (Instant)

Emit new event each time a comment is added to a spreadsheet.

webhook
New Row Added

Emit new event each time a row or rows are added to the bottom of a spreadsheet.

polling
New Row Added (Instant)

Emit new event each time a row or rows are added to the bottom of a spreadsheet.

webhook
New Updates

Emit new event each time a row or cell is updated in a spreadsheet.

polling
New Updates (Instant)

Emit new event each time a row or cell is updated in a spreadsheet.

webhook
New Worksheet (Instant)

Emit new event each time a new worksheet is created in a spreadsheet.

webhook
New Worksheet (Polling)

Emit new event each time a new worksheet is created in a spreadsheet.

polling

Actions (24)

Add Single Row

Add a single row of data to Google Sheets. Optionally insert the row at a specific index (e.g., row 2 to insert after headers, shifting existing data down). See the documentation

Add Multiple Rows

Add multiple rows of data to a Google Sheet. See the documentation

Get Values in Range

Get all values or values from a range of cells using A1 notation. See the documentation

Add Conditional Format Rule

Create conditional formatting with color scales or custom formulas. See the documentation

Add Protected Range

Add edit protection to cell range with permissions. See the documentation

Add Rows

Append one or more rows to a Google Sheets worksheet. Pass rows as a JSON array. **Preferred format:** array of objects with column header keys (e.g., [{"Name": "Alice", "Email": "alice@example.com"}]). Use **Get Spreadsheet Info** first to discover the exact column header names — keys must match headers exactly (case-sensitive). Alternatively, pass rows as arrays of positional values matching column order. New rows are appended after the last row with data.

Add Worksheet

Add a new worksheet (tab) to an existing spreadsheet. Optionally set column headers. Use **Get Spreadsheet Info** to see existing worksheets before creating.

Clear Cell

Delete the content of a specific cell in a spreadsheet. See the documentation

Clear Rows

Delete the content of a row or rows in a spreadsheet. Deleted rows will appear as blank rows. See the documentation

Copy Worksheet

Copy an existing worksheet to another Google Sheets file. See the documentation

Create Column

Create a new column in a spreadsheet. See the documentation

Create Spreadsheet

Create a blank spreadsheet or duplicate an existing spreadsheet. See the documentation

Create Worksheet

Create a blank worksheet with a title. See the documentation

Delete Conditional Format Rule

Remove conditional formatting rule by index. See the documentation

Delete Rows

Deletes the specified rows from a spreadsheet. See the documentation

Delete Worksheet

Delete a specific worksheet. See the documentation

Find Row

Find one or more rows by a column and value. See the documentation

Find Rows

Search for rows matching a value in a specific column. Use **Get Spreadsheet Info** to discover column header names. Returns matching rows as objects with row numbers (useful for subsequent **Update Rows** calls). For simple reads without filtering, use **Read Rows** instead.

Get Cell

Fetch the contents of a specific cell in a spreadsheet. See the documentation

Get Current User

Retrieve Google Sheets account metadata for the authenticated user by calling Drive's about.get, returning the user profile (display name, email, permission ID) and storage quota information. Helpful when you need to verify which Google account is active, tailor sheet operations to available storage, or give an LLM clear context about the user identity before composing read/write actions. See the Drive API documentation.

Get Spreadsheet by ID

Returns the spreadsheet at the given ID. See the documentation for more information

Get Spreadsheet Info

Get the structure of a Google Spreadsheet — worksheet names, column headers (first row of each sheet), and row counts. **Call this first** before reading or writing data, so you know the worksheet names and column headers. The column headers are used as keys when writing data with **Add Rows** or **Update Rows**. The spreadsheet ID is the long string in the Google Sheets URL: https://docs.google.com/spreadsheets/d/{spreadsheetId}/edit.

Insert an Anchored Note

Insert a note on a spreadsheet cell. See the documentation

Insert Comment

Insert a comment into a spreadsheet. See the documentation

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Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling
New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling
New Macro Created

Emit new event when a macro is created. See the documentation

polling
New Ticket

Emit new event when a ticket is created. See the documentation

polling
New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling
New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Integration Features

8 documented Google Sheets triggers
23 documented Gorgias actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Gorgias to Google Sheets direction

Capability Examples

Google Sheets trigger → Gorgias action

Catalog example
Google SheetsGoogle Sheets

New Comment

GorgiasGorgias

Add Ticket Tags

Gorgias trigger → Google Sheets action

Reverse direction
GorgiasGorgias

Macro Updated

Google SheetsGoogle Sheets

Add Single Row

How It Works

1

Connect Apps

Authenticate your Google Sheets and Gorgias accounts

2

Choose a Trigger

Select a documented Google Sheets event

3

Choose an Action

Select the documented Gorgias operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 8 documented Google Sheets triggers.

Automated Actions

Run one of 23 documented Gorgias actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Gorgias to Google Sheets for bidirectional automation

View Integration
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All Google Sheets Integrations

Explore all available Google Sheets connections

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All Gorgias Integrations

Explore all available Gorgias connections

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