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Connect Gorgias to Trello

Use 6 documented Gorgias triggers to run 24 documented Trello actions.

6 source triggers
24 target actions
Reverse direction supported

Why Connect Gorgias & Trello?

Start with a Gorgias event

Choose from 6 documented triggers, including Macro Updated, New Internal Note, New Macro Created.

Run a Trello action

Send the event into one of 24 documented actions, such as Add Attachment To Card, Add Checklist, Add Comment.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

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New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

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New Macro Created

Emit new event when a macro is created. See the documentation

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New Ticket

Emit new event when a ticket is created. See the documentation

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New Ticket Message

Emit new event when a ticket message is created. See the documentation

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New Updated Ticket

Emit new event when a ticket is updated. See the documentation

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Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

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Trello

Triggers (12)

Card Moved (Instant)

Emit new event each time a card is moved to a list.

webhook
New Card (Instant)

Emit new event for each new Trello card on a board.

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Card Updated (Instant)

Emit new event for each update to a Trello card.

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New Label Added To Card (Instant)

Emit new event for each label added to a card.

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New Notification

Emit new event for each new Trello notification for the authenticated user.

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Card Due Date Reminder

Emit new event at a specified time before a card is due.

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New Member on Card (Instant)

Emit new event for each member that join in a card.

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Card Archived (Instant)

Emit new event for each card archived.

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Custom Webhook Events (Instant)

Emit new events for activity matching a board, event types, lists and/or cards.

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New Attachment (Instant)

Emit new event when a new attachment is added on a board.

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New Board (Instant)

Emit new event for each new board added.

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New Board Activity (Instant)

Emit new event for new activity on a board.

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Actions (24)

Add Attachment To Card

Adds a file attachment on a card. See the documentation

Add Checklist

Adds a new checklist to a card. See the documentation.

Add Comment

Create a new comment on a specific card. See the documentation.

Add Existing Label to Card

Adds an existing label to the specified card. See the documentation.

Add Member to Card

Adds a member to the specified card. See the documentation.

Archive Card

Archives a card. See the documentation.

Complete a Checklist Item

Completes an existing checklist item in a card. See the documentation.

Create a Board

Create a new Trello board or copy from an existing one. See the documentation.

Create a Checklist Item

Creates a new checklist item in a card. See the documentation.

Create a List

Creates a new list. See the documentation.

Create Card

Creates a new card. See the documentation.

Create Label

Creates a new label on the specified board. See the documentation.

Delete Checklist

Deletes the specified checklist. See the documentation.

Find a Label

Finds a label on a specific board by name. See the documentation

Find a List

Finds a list on a specific board by name. See the documentation.

Get Board

Request a single board. See the documentation.

Get Card

Gets a card by its ID. See the documentation.

Get Cards In A List

List the cards in a list. See the documentation.

Get Cards On A Board

Get all of the open Cards on a Board. See the documentation.

Get List

Get information about a List. See the documentation.

Get Member

Gets a member by their ID. See the documentation

List Boards

Lists the boards that the user is a member of. See the documentation

List Organization IDs Options

Retrieves available options for the Organization IDs field.

Move Card to List

Moves a card to the specified board/list pair. See the documentation.

Integration Features

6 documented Gorgias triggers
24 documented Trello actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Trello to Gorgias direction

Capability Examples

Gorgias trigger → Trello action

Catalog example
GorgiasGorgias

Macro Updated

TrelloTrello

Add Attachment To Card

Trello trigger → Gorgias action

Reverse direction
TrelloTrello

Card Moved (Instant)

GorgiasGorgias

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Gorgias and Trello accounts

2

Choose a Trigger

Select a documented Gorgias event

3

Choose an Action

Select the documented Trello operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 6 documented Gorgias triggers.

Automated Actions

Run one of 24 documented Trello actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Trello to Gorgias for bidirectional automation

View Integration
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All Gorgias Integrations

Explore all available Gorgias connections

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All Trello Integrations

Explore all available Trello connections

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