Connect Gorgias to Microsoft Teams

Use 6 documented Gorgias triggers to run 12 documented Microsoft Teams actions.

6 source triggers

12 target actions

Reverse direction supported

Start Free Trial Browse Gorgias integrations

Why Connect Gorgias & Microsoft Teams?

Start with a Gorgias event

Choose from 6 documented triggers, including Macro Updated, New Internal Note, New Macro Created.

Run a Microsoft Teams action

Send the event into one of 12 documented actions, such as Create Channel, Get Chat Message, Get Current User.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling

New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling

New Macro Created

Emit new event when a macro is created. See the documentation

polling

New Ticket

Emit new event when a ticket is created. See the documentation

polling

New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling

New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling

New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling

New Chat

Emit new event when a new chat is created. See the documentation

polling

New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling

New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling

New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Integration Features

6 documented Gorgias triggers

12 documented Microsoft Teams actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Microsoft Teams to Gorgias direction

Capability Examples

Gorgias trigger → Microsoft Teams action

Catalog example

Gorgias

Macro Updated

Microsoft Teams

Create Channel

Microsoft Teams trigger → Gorgias action

Reverse direction

Microsoft Teams

New Channel

Gorgias

Add Ticket Tags

How It Works

Connect Apps

Authenticate your Gorgias and Microsoft Teams accounts

Choose a Trigger

Select a documented Gorgias event

Choose an Action

Select the documented Microsoft Teams operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 6 documented Gorgias triggers.

Automated Actions

Run one of 12 documented Microsoft Teams actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Microsoft Teams to Gorgias for bidirectional automation

View Integration

All Gorgias Integrations

Explore all available Gorgias connections

View All Integrations

All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations

Popular Integrations

View all integrations →

More Microsoft Teams Integrations

View all Microsoft Teams integrations →

Ready to Connect Gorgias & Microsoft Teams?

Build this supported workflow in Mazaal AI and test it with your own provider accounts.

Get Started Free

Connect Gorgias to Microsoft Teams

Why Connect Gorgias & Microsoft Teams?

Start with a Gorgias event

Run a Microsoft Teams action

Map and review the workflow

Available Triggers & Actions

Gorgias

Triggers (6)

Actions (23)

Microsoft Teams

Triggers (6)

Actions (12)

Integration Features

Capability Examples

Gorgias trigger → Microsoft Teams action

Microsoft Teams trigger → Gorgias action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Gorgias to Microsoft Teams direction supported?

Which Gorgias triggers are available?

Which Microsoft Teams actions are available?

Can I also connect Microsoft Teams to Gorgias?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Gorgias Integrations

All Microsoft Teams Integrations

Popular Integrations

More Microsoft Teams Integrations

Ready to Connect Gorgias & Microsoft Teams?