Connect Gorgias to Zendesk

Add tags to a ticket. See the documentation

Create a new customer. See the docs

Create a macro. See the documentation

Create a new ticket. See the docs

Create a message for a ticket in the Gorgias system. See the documentation

Delete a macro. See the documentation

Get a macro by ID. See the documentation

Get a ticket. See the documentation

Get a specific message from a ticket. See the documentation

List all macros. See the documentation

List all messages. See the documentation

List field values for a ticket. See the documentation

List all messages for a specific ticket. See the documentation

List tags for a ticket. See the documentation

List all tickets. See the docs

Retrieve a customer. See the docs

Post an internal note to a ticket on behalf of an agent. See the documentation

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set tags on a ticket. See the documentation

Update a customer. See the docs

Update a macro. See the documentation

Updates a predefined ticket in the Gorgias system. See the documentation

Update field values for a ticket. See the documentation

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.