Connect Microsoft Teams to Mojo Helpdesk

Use 6 documented Microsoft Teams triggers to run 4 documented Mojo Helpdesk actions.

6 source triggers

4 target actions

Reverse direction supported

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Why Connect Microsoft Teams & Mojo Helpdesk?

Start with a Microsoft Teams event

Choose from 6 documented triggers, including New Channel, New Channel Message, New Chat.

Run a Mojo Helpdesk action

Send the event into one of 4 documented actions, such as Create Ticket, Create User, List Ticket Queue Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling

New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling

New Chat

Emit new event when a new chat is created. See the documentation

polling

New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling

New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling

New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Mojo Helpdesk

Triggers (4)

New Ticket Created

Emit new event when a new ticket is created. See the docs here

polling

New Ticket With Due Date Created

Emit new event when a new unassigned ticket with a due date is created. See the docs

polling

New Ticket With Scheduled On Created

Emit new event when a new unassigned ticket with a scheduled on date is created. See the docs

polling

New User Created

Emit new event when a new user is created. See the docs here

polling

Actions (4)

Create Ticket

Create a new ticket. See the docs here

Create User

Create a new user. See the docs here

List Ticket Queue Options

Retrieves available options for the Ticket Queue field.

List User Options

Retrieves available options for the User field.

Integration Features

6 documented Microsoft Teams triggers

4 documented Mojo Helpdesk actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Mojo Helpdesk to Microsoft Teams direction

Capability Examples

Microsoft Teams trigger → Mojo Helpdesk action

Catalog example

Microsoft Teams

New Channel

Mojo Helpdesk

Create Ticket

Mojo Helpdesk trigger → Microsoft Teams action

Reverse direction

Mojo Helpdesk

New Ticket Created

Microsoft Teams

Create Channel

How It Works

Connect Apps

Authenticate your Microsoft Teams and Mojo Helpdesk accounts

Choose a Trigger

Select a documented Microsoft Teams event

Choose an Action

Select the documented Mojo Helpdesk operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 6 documented Microsoft Teams triggers.

Automated Actions

Run one of 4 documented Mojo Helpdesk actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Mojo Helpdesk to Microsoft Teams for bidirectional automation

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All Microsoft Teams Integrations

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All Mojo Helpdesk Integrations

Explore all available Mojo Helpdesk connections

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Connect Microsoft Teams to Mojo Helpdesk

Why Connect Microsoft Teams & Mojo Helpdesk?

Start with a Microsoft Teams event

Run a Mojo Helpdesk action

Map and review the workflow

Available Triggers & Actions

Microsoft Teams

Triggers (6)

Actions (12)

Mojo Helpdesk

Triggers (4)

Actions (4)

Integration Features

Capability Examples

Microsoft Teams trigger → Mojo Helpdesk action

Mojo Helpdesk trigger → Microsoft Teams action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Microsoft Teams to Mojo Helpdesk direction supported?

Which Microsoft Teams triggers are available?

Which Mojo Helpdesk actions are available?

Can I also connect Mojo Helpdesk to Microsoft Teams?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Microsoft Teams Integrations

All Mojo Helpdesk Integrations

Popular Integrations

More Mojo Helpdesk Integrations

Ready to Connect Microsoft Teams & Mojo Helpdesk?