Mazaal AI Logo
Get Extension
AppsPricingBlogTry it
Shopify logo
Intercom logo

Connect Shopify to Intercom

Use 8 documented Shopify triggers to run 11 documented Intercom actions.

8 source triggers
11 target actions
Reverse direction supported
Start Free TrialBrowse Shopify integrations

Why Connect Shopify & Intercom?

Start with a Shopify event

Choose from 8 documented triggers, including Collection Updated (Instant), New Abandoned Cart, New Article.

Run a Intercom action

Send the event into one of 11 documented actions, such as Add Tag To Contact, Create Note, List Admin ID Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Shopify logo

Shopify

Triggers (8)

Collection Updated (Instant)

Emit new event whenever a collection is updated, including whenever products are added or removed from a collection.

webhook
New Abandoned Cart

Emit new event each time a user abandons their cart.

polling
New Article

Emit new event for each new article in a blog.

polling
New Customer Data Request

Emit new customer data requests for data via a GDPR request.

polling
New Event Emitted (Instant)

Emit new event for each new Shopify event.

webhook
New Page

Emit new event for each new page published.

polling
New product added to custom collection

Emit new event each time a product is added to a custom collection.

polling
New Product Created (Instant)

Emit new event for each product added to a store.

webhook

Actions (24)

Add Products to Custom Collection

Adds a product or products to a custom collection. See the documentation

Add Tags

Add tags. See the documentation

Bulk Import

Execute bulk mutations by uploading a JSONL file containing mutation variables. See the documentation

Create Article

Create a new blog article. See the documentation

Create Blog

Create a new blog. See the documentation

Create Custom Collection

Create a new custom collection. See the documentation

Create Metafield

Creates a metafield belonging to a resource. See the documentation

Create Metaobject

Creates a metaobject. See the documentation

Create Page

Create a new page. See the documentation

Create Product

Create a new product. See the documentation

Create Product Variant

Create a new product variant. See the documentation

Create Smart Collection

Creates a smart collection. You can fill in any number of rules by selecting more than one option in each prop.See the documentation

Delete Article

Delete an existing blog article. See the documentation

Delete Blog

Delete an existing blog. See the documentation

Delete Metafield

Deletes a metafield belonging to a resource. See the documentation

Delete Page

Delete an existing page. See the documentation

Get Articles

Retrieve a list of all articles from a blog. See the documentation

Get Assigned Fulfillment Orders

Retrieve a list of fulfillment orders assigned to a merchant location. See the documentation

Get Customer

Retrieve a single customer by ID. See the documentation

Get Customers

Retrieve a list of customers. See the documentation

Get Draft Order

Retrieve a single draft order by ID. See the documentation

Get Draft Orders

Retrieve a list of draft orders. See the documentation

Get Fulfillment

Retrieve a fulfillment, including tracking info, status, and delivery timestamps. See the documentation

Get Fulfillment Order

Retrieve a single fulfillment order by ID. See the documentation

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

polling
New Reply From User

Emit new event each time a user replies to a conversation.

polling
New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling
New Users

Emit new event each time a new user is added.

polling
Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Integration Features

8 documented Shopify triggers
11 documented Intercom actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Intercom to Shopify direction

Capability Examples

Shopify trigger → Intercom action

Catalog example
Shopify Shopify

Collection Updated (Instant)

IntercomIntercom

Add Tag To Contact

Intercom trigger → Shopify action

Reverse direction
IntercomIntercom

New Companies

Shopify Shopify

Add Products to Custom Collection

How It Works

1

Connect Apps

Authenticate your Shopify and Intercom accounts

2

Choose a Trigger

Select a documented Shopify event

3

Choose an Action

Select the documented Intercom operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 8 documented Shopify triggers.

Automated Actions

Run one of 11 documented Intercom actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Intercom logoShopify logo

Reverse Integration Available

Also connect Intercom to Shopify for bidirectional automation

View Integration
Shopify logo

All Shopify Integrations

Explore all available Shopify connections

View All Integrations
Intercom logo

All Intercom Integrations

Explore all available Intercom connections

View All Integrations

Popular Integrations

Stripe logoStripe
WooCommerce logoWooCommerce
Pinterest logoPinterest
Node logoNode
Python logoPython
Notion logoNotion
OpenAI (ChatGPT) logoOpenAI (ChatGPT)
Anthropic (Claude) logoAnthropic (Claude)
View all integrations →

More Intercom Integrations

Slack logoSlack
Microsoft Teams logoMicrosoft Teams
Stripe logoStripe
WooCommerce logoWooCommerce
Pinterest logoPinterest
Node logoNode
Python logoPython
Notion logoNotion
View all Intercom integrations →

Ready to Connect Shopify & Intercom?

Build this supported workflow in Mazaal AI and test it with your own provider accounts.

Get Started Free