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Intercom logo
Shopify logo

Connect Intercom to Shopify

Automate workflows and sync data between Intercom and Shopify with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Intercom & Shopify?

Intelligent Automation Workflows

Leverage 1 available triggers from Intercom to execute 26 targeted actions in Shopify automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Intercom and Shopify perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Intercom and Shopify for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (1)

Note added to conversation

Triggers when a note is added to a conversation

app_webhook

Actions (6)

Send Message

Send a message to a contact (only allowed by admins)

Auth Required
Create Contact

Create a contact (ie. user or lead)

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required
Reply to conversation

Reply (as an admin) to a conversation with a contact

Auth Required
Add note to conversation

Add a note (for other admins) to an existing conversation

Auth Required
Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

Auth Required
Shopify logo

Shopify

Triggers (6)

New Order

Triggered when a new order is created

webhook
New Customer

Triggered when a new customer is created

webhook
New Paid Order

Triggered when a paid order is created

webhook
Updated Product

Triggered when a product is updated.

webhook
New Cancelled Order

Triggered when order is cancelled

webhook
New Abandoned Checkout

Triggers when a checkout is abandoned.

polling

Actions (26)

Get Asset

Get a theme's asset.

Auth Required
Close Order

Close an order.

Auth Required
Get Product

Get existing product.

Auth Required
Cancel Order

Cancel an order.

Auth Required
Create Order

Create a new order.

Auth Required
Get Customer

Get an existing customer's information.

Auth Required
Get Products

Get existing products by title.

Auth Required
Update Order

Update an existing order.

Auth Required
Get Locations

Get locations.

Auth Required
Create Collect

Add a product to a collection.

Auth Required
Create Product

Create a new product.

Auth Required
Update Product

Update an existing product.

Auth Required
Create Customer

Create a new customer.

Auth Required
Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Get Fulfillment

Get a fulfillment.

Auth Required
Get Transaction

Get an existing transaction's information.

Auth Required
Update Customer

Update an existing customer.

Auth Required
Get Fulfillments

Get an order's fulfillments.

Auth Required
Get Order Transactions

Get an order's transactions.

Auth Required
Create Draft Order

Create a new draft order.

Auth Required
Create Transaction

Create a new transaction.

Auth Required
Get Customer Orders

Get an existing customer's orders.

Auth Required
Get Product Variant

Get a product variant.

Auth Required
Upload Product Image

Upload a new product image.

Auth Required
Adjust Inventory Level

Adjust inventory level of an item at a location.

Auth Required
Create Fulfillment Event

Create a new fulfillment event.

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Intercom trigger → Create/Update in Shopify

Most Popular
IntercomIntercom

Note added to conversation

ShopifyShopify

Get Asset

When Shopify trigger → Update Intercom

Bi-directional
ShopifyShopify

New Order

IntercomIntercom

Send Message

How It Works

1

Connect Apps

Authenticate your Intercom and Shopify accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Intercom and Shopify with 7 available triggers for instant updates.

Automated Actions

Execute 32 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Intercom and Shopify in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Intercom and Shopify with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Shopify logoIntercom logo

Reverse Integration Available

Also connect Shopify to Intercom for bidirectional automation

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Ready to Connect Intercom & Shopify?

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