Connect Slack to Help Scout

Use 9 documented Slack triggers to run 12 documented Help Scout actions.

9 source triggers

12 target actions

Reverse direction supported

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Why Connect Slack & Help Scout?

Start with a Slack event

Choose from 9 documented triggers, including New Channel Created (Instant), New Interaction Events (Instant), New Keyword Mention (Instant).

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Slack

Triggers (9)

New Channel Created (Instant)

Emit new event when a new channel is created.

webhook

New Interaction Events (Instant)

Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.

webhook

New Keyword Mention (Instant)

Emit new event when a specific keyword is mentioned in a channel

webhook

New Message In Channels (Instant)

Emit new event when a new message is posted to one or more channels

webhook

New Private Channel Created

Emit new event when a new private channel is created. See the documentation

polling

New Reaction Added (Instant)

Emit new event when a member has added an emoji reaction to a message

webhook

New Saved Message (Instant)

Emit new event when a message is saved. Note: The endpoint is marked as deprecated, and Slack might shut this off at some point down the line.

webhook

New User Added (Instant)

Emit new event when a new member joins a workspace.

webhook

New User Mention (Instant)

Emit new event when a username or specific keyword is mentioned in a channel

webhook

Actions (24)

Send Message to Channel

Send a message to a public or private channel. See the documentation

Add Emoji Reaction

Add an emoji reaction to a message. See the documentation

Add Reaction

Add an emoji reaction to a message. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the message timestamp. Emoji name should be without colons (e.g. thumbsup, fire, heart). See the documentation

Approve Workflow

Suspend the workflow until approved by a Slack message. See the documentation

Archive Channel

Archive a channel. See the documentation

Browse Files

List files shared in a channel or across the workspace. Accepts a channel ID or channel name (resolved automatically). Filter by file type (e.g. images, pdfs, snippets). Returns file metadata including name, type, size, and download URL. See the documentation

Build and Send a Block Kit Message

Configure custom blocks and send to a channel, group, or user. See the documentation.

Create a Channel

Create a new channel. See the documentation

Create Reminder

Create a reminder. See the documentation

Delete File

Delete a file. See the documentation

Delete Message

Delete a message. See the documentation

Edit Message

Edit an existing message. Accepts a channel ID or channel name (resolved automatically). Requires the message timestamp (ts) from **Get Channel History** or **Post Message**. You can only edit messages posted by the same token/user. See the documentation

Find Message

Find a Slack message. See the documentation

Find User by Email

Find a user by matching against their email. See the documentation

Find User by ID

Find a user by their ID. Returns user profile information including name, email (requires users:read.email scope), timezone, and status. See the documentation

Get Channel Details

Retrieve details for a Slack channel by selecting it or providing an ID. See the documentation

Get Channel History

Read the recent message history from a specific channel. Accepts a channel ID or channel name (resolved automatically). Use this when you want to see a channel's latest messages — unlike **Search** which finds messages by keyword. Returns messages with text, timestamps (ts), reactions, and user IDs. Message timestamps can be used with **Get Thread Replies**, **Edit Message**, and **Add Reaction**. See the documentation

Get Current User

Retrieve comprehensive context about the authenticated Slack member, combining auth.test, users.info, users.profile.get, and team.info payloads. Returns the user’s profile (name variants, email, locale, timezone, status, admin flags), raw auth test data, and workspace metadata (domain, enterprise info, icons). Ideal when you need to confirm which user token is active, tailor messages to their locale/timezone, or ground an LLM in the member’s role and workspace before executing other Slack actions. See Slack API docs.

Get File

Return information about a file. See the documentation

Get Thread Replies

Retrieve all replies in a message thread. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the parent message's timestamp (thread_ts). Returns the parent message followed by all replies in chronological order. See the documentation

Get User Details

Retrieve the authenticated user's identity and workspace context. Returns user ID, name, email, timezone, profile, and workspace metadata. Call this first in any session to establish who you are — other tools like **Search** and **List Channels** can then filter by your user ID. See the documentation

Invite User to Channel

Invite a user to an existing channel. See the documentation

Kick User

Remove a user from a conversation. See the documentation

List Channels

Return a list of all channels in a workspace. See the documentation

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

9 documented Slack triggers

12 documented Help Scout actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Help Scout to Slack direction

Capability Examples

Slack trigger → Help Scout action

Catalog example

Slack

New Channel Created (Instant)

Help Scout

Add Note to Conversation

Help Scout trigger → Slack action

Reverse direction

Help Scout

Conversation Status Updated (Instant)

Slack

Send Message to Channel

How It Works

Connect Apps

Authenticate your Slack and Help Scout accounts

Choose a Trigger

Select a documented Slack event

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 9 documented Slack triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Help Scout to Slack for bidirectional automation

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All Help Scout Integrations

Explore all available Help Scout connections

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Connect Slack to Help Scout

Why Connect Slack & Help Scout?

Start with a Slack event

Run a Help Scout action

Map and review the workflow

Available Triggers & Actions

Slack

Triggers (9)

Actions (24)

Help Scout

Triggers (7)

Actions (12)

Integration Features

Capability Examples

Slack trigger → Help Scout action

Help Scout trigger → Slack action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Slack to Help Scout direction supported?

Which Slack triggers are available?

Which Help Scout actions are available?

Can I also connect Help Scout to Slack?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Slack Integrations

All Help Scout Integrations

Popular Integrations

More Help Scout Integrations

Ready to Connect Slack & Help Scout?