Connect Telegram to Gorgias

Use 4 documented Telegram triggers to run 23 documented Gorgias actions.

4 source triggers

23 target actions

Reverse direction supported

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Why Connect Telegram & Gorgias?

Start with a Telegram event

Choose from 4 documented triggers, including New Bot Command Received (Instant), New Channel Updates (Instant), New Message Updates (Instant).

Run a Gorgias action

Send the event into one of 23 documented actions, such as Add Ticket Tags, Create Customer, Create Macro.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Triggers (4)

New Bot Command Received (Instant)

Emit new event each time a Telegram Bot command is received.

webhook

New Channel Updates (Instant)

Emit new event each time a channel post is created or updated.

webhook

New Message Updates (Instant)

Emit new event each time a Telegram message is created or updated.

webhook

New Updates (Instant)

Emit new event for each new Telegram event.

webhook

Actions (24)

Create Chat Invite Link

Create an additional invite link for a chat, See the docs for more information

Delete a Message

Deletes a message. See the docs for more information

Edit a Media Message

Edits photo or video messages. See the docs for more information

Edit a Text Message

Edits text or game messages. See the docs for more information

Export Chat Invite Link

Generate a new primary invite link for a chat, See the docs for more information

Forward a Message

Forwards messages of any kind. See the docs for more information

Get the Number of Members in a Chat

Use this module to get the number of members in a chat. See the docs for more information

Kick a Chat Member

Use this method to kick a user from a group, a supergroup or channel. See the docs for more information

List Administrators In Chat

Use this module to get a list of administrators in a chat. See the docs for more information

List Chats

List available Telegram chats. See the docs for more information

List Commands Options

Retrieves available options for the Commands field.

List Updates

Retrieves a list of updates from the Telegram server. See the docs for more information

Pin a Message

Pins a message. See the docs for more information

Promote a Chat Member

Use this method to promote or demote a user in a supergroup or a channel. See the docs for more information

Restrict a Chat Member

Use this method to restrict a user in a supergroup. See the docs for more information

Send a Document/Image

Sends a document or an image to your Telegram Desktop application. See the docs for more information

Send a Photo

Sends a photo to your Telegram Desktop application. See the docs for more information

Send a Sticker

Sends a .webp sticker to you Telegram Desktop application. See the docs for more information

Send a Text Message or Reply

Sends a text message or a reply to your Telegram Desktop application. See the docs for more information

Send a Video

Sends a video file to your Telegram Desktop application. See the docs for more information

Send a Video Note

As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages. See the docs for more information

Send a Voice Message

Sends a voice message. See the docs for more information

Send an Album (Media Group)

Sends a group of photos or videos as an album. See the docs for more information

Send an Audio File

Sends an audio file to your Telegram Desktop application. See the docs for more information

Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling

New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling

New Macro Created

Emit new event when a macro is created. See the documentation

polling

New Ticket

Emit new event when a ticket is created. See the documentation

polling

New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling

New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Integration Features

4 documented Telegram triggers

23 documented Gorgias actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Gorgias to Telegram direction

Capability Examples

Telegram trigger → Gorgias action

Catalog example

New Bot Command Received (Instant)

Gorgias

Add Ticket Tags

Gorgias trigger → Telegram action

Reverse direction

Gorgias

Macro Updated

Create Chat Invite Link

How It Works

Connect Apps

Authenticate your Telegram and Gorgias accounts

Choose a Trigger

Select a documented Telegram event

Choose an Action

Select the documented Gorgias operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Telegram triggers.

Automated Actions

Run one of 23 documented Gorgias actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Gorgias to Telegram for bidirectional automation

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Connect Telegram to Gorgias

Why Connect Telegram & Gorgias?

Start with a Telegram event

Run a Gorgias action

Map and review the workflow

Available Triggers & Actions

Telegram

Triggers (4)

Actions (24)

Gorgias

Triggers (6)

Actions (23)

Integration Features

Capability Examples

Telegram trigger → Gorgias action

Gorgias trigger → Telegram action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Telegram to Gorgias direction supported?

Which Telegram triggers are available?

Which Gorgias actions are available?

Can I also connect Gorgias to Telegram?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Telegram Integrations

All Gorgias Integrations

Popular Integrations

More Gorgias Integrations

Ready to Connect Telegram & Gorgias?