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Connect Freshdesk to ActiveCampaign

Use 4 documented Freshdesk triggers to run 20 documented ActiveCampaign actions.

4 source triggers
20 target actions
Reverse direction supported

Why Connect Freshdesk & ActiveCampaign?

Start with a Freshdesk event

Choose from 4 documented triggers, including Contact Updated, New Contact Created, New Ticket Created.

Run a ActiveCampaign action

Send the event into one of 20 documented actions, such as Add Contact to Automation, Create Account, Create Contact.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Freshdesk

Triggers (4)

Contact Updated

Emit new event when a contact is updated. See the documentation

polling
New Contact Created

Emit new event when a contact is created. See the documentation

polling
New Ticket Created

Emit new event when a ticket is created. See the documentation

polling
Ticket Updated

Emit new event when a ticket is updated. See the documentation

polling

Actions (24)

Add Note to Ticket

Add a note or conversation to an existing ticket. See the documentation.

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group See the documentation.

Close Ticket

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Reply

Create a reply to a ticket. See the documentation.

Create a Thread

Create a thread to a ticket. See the documentation.

Create a Ticket

Create a ticket. See the documentation

Create Agent

Create an agent in Freshdesk. See the documentation

Create Message For Thread

Create message for a thread. See the documentation.

Create Solution Article

Create a solution article in Freshdesk. See the documentation

Create Ticket Field

Create a ticket field in Freshdesk. See the documentation

Delete Solution Article

Delete a solution article in Freshdesk. See the documentation

Download Attachment

Download an attachment from a ticket. See the documentation

Forward Ticket

Forward a ticket to an external email address. See the documentation.

Get Agent

Retrieve a single agent by their ID. See the documentation

Get Canned Response

View a Canned Response. See the documentation

Get Canned Responses In A Folder

View all the details of canned responses in a folder. See the documentation

Get Contact

Get a contact from Freshdesk. See the documentation

Get Solution Article

Get a solution article in Freshdesk. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Agent Options

Retrieves available options for the Agent field.

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ActiveCampaign

Triggers (12)

New Automation Webhook

Emit new event each time an automation sends out webhook data.

webhook
New Campaign Bounce (Instant)

Emit new event when a contact email address bounces from a sent campaign.

webhook
New Campaign Link Clicked (Instant)

Emit new event when a link from a campaign is clicked (will only run once for each unique link).

webhook
New Campaign Opened (Instant)

Emit new event when a contact opens a campaign (will trigger once per contact per campaign).

webhook
New Campaign Starts Sending (Instant)

Emit new event each time a campaign starts sending.

webhook
New Campaign Unsubscribe (Instant)

Emit new event when a contact unsubscribes as a result of a campaign email sent to them.

webhook
New Contact Added to List (Instant)

Emit new event each time a new contact is added to a list.

webhook
New Contact Added to Segment

Emit new event each time a new contact is added to a segment.

polling
New Contact Note (Instant)

Emit new event each time a new note is added to a contact.

webhook
New Contact Task

Emit new event each time a new contact task is created.

polling
New Deal Added or Updated (Instant)

Emit new event each time a deal is added or updated.

webhook
New Deal Note (Instant)

Emit new event each time a new note is added to a deal.

webhook

Actions (20)

Add Contact to Automation

Adds an existing contact to an existing automation. See the docs here.

Create Account

Create a new account. See the docs here.

Create Contact

Create a new contact. See the documentation.

Create Deal

Creates a new deal. See the docs here.

Create Note

Adds a note, arbitrary information to a contact, deal, or other Active Campaign objects. See the docs here.

Create or Update Contact

Creates a new contact or updates an existing contact. See the documentation.

Create Tracked Event

Tracks an event using event tracking. See the docs here.

Find Contact

Finds a contact. See the docs here.

Find Deal

Finds an existing deal by search field. See the docs here

Get All Lists

Retrieves all lists. See the docs here

Get Contact

Retrieves an existing contact. See the docs here.

Get contact by email

Retrieves contact data from the ActiveCampaign CRM by email address. See the docs here.

Get Contact Tags

Get Contact Tags.

Get Deal

Retrieves an existing deal. See the docs here

List All Contacts

Retrieve all existing contacts. See the docs here.

List Campaigns

List Campaigns. See the docs here.

List Event Type Options

Retrieves available options for the Event Type field.

Remove Contact Tag

Removes a tag from a contact. See the docs here

Tag Contact

Tags a contact. See the docs here.

Update Deal

Updates an existing deal. See the docs here.

Integration Features

4 documented Freshdesk triggers
20 documented ActiveCampaign actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported ActiveCampaign to Freshdesk direction

Capability Examples

Freshdesk trigger → ActiveCampaign action

Catalog example
FreshdeskFreshdesk

Contact Updated

ActiveCampaignActiveCampaign

Add Contact to Automation

ActiveCampaign trigger → Freshdesk action

Reverse direction
ActiveCampaignActiveCampaign

New Automation Webhook

FreshdeskFreshdesk

Add Note to Ticket

How It Works

1

Connect Apps

Authenticate your Freshdesk and ActiveCampaign accounts

2

Choose a Trigger

Select a documented Freshdesk event

3

Choose an Action

Select the documented ActiveCampaign operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Freshdesk triggers.

Automated Actions

Run one of 20 documented ActiveCampaign actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect ActiveCampaign to Freshdesk for bidirectional automation

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All Freshdesk Integrations

Explore all available Freshdesk connections

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All ActiveCampaign Integrations

Explore all available ActiveCampaign connections

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