Connect Freshdesk to Mailgun

Use 4 documented Freshdesk triggers to run 11 documented Mailgun actions.

4 source triggers

11 target actions

Reverse direction supported

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Why Connect Freshdesk & Mailgun?

Start with a Freshdesk event

Choose from 4 documented triggers, including Contact Updated, New Contact Created, New Ticket Created.

Run a Mailgun action

Send the event into one of 11 documented actions, such as Create Mailing List Member, Create Route, Delete Mailing List Member.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Freshdesk

Triggers (4)

Contact Updated

Emit new event when a contact is updated. See the documentation

polling

New Contact Created

Emit new event when a contact is created. See the documentation

polling

New Ticket Created

Emit new event when a ticket is created. See the documentation

polling

Ticket Updated

Emit new event when a ticket is updated. See the documentation

polling

Actions (24)

Add Note to Ticket

Add a note or conversation to an existing ticket. See the documentation.

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group See the documentation.

Close Ticket

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Reply

Create a reply to a ticket. See the documentation.

Create a Thread

Create a thread to a ticket. See the documentation.

Create a Ticket

Create a ticket. See the documentation

Create Agent

Create an agent in Freshdesk. See the documentation

Create Message For Thread

Create message for a thread. See the documentation.

Create Solution Article

Create a solution article in Freshdesk. See the documentation

Create Ticket Field

Create a ticket field in Freshdesk. See the documentation

Delete Solution Article

Delete a solution article in Freshdesk. See the documentation

Download Attachment

Download an attachment from a ticket. See the documentation

Forward Ticket

Forward a ticket to an external email address. See the documentation.

Get Agent

Retrieve a single agent by their ID. See the documentation

Get Canned Response

View a Canned Response. See the documentation

Get Canned Responses In A Folder

View all the details of canned responses in a folder. See the documentation

Get Contact

Get a contact from Freshdesk. See the documentation

Get Solution Article

Get a solution article in Freshdesk. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Agent Options

Retrieves available options for the Agent field.

Mailgun

Triggers (11)

New Bounce (Instant)

Emit new event when the email recipient could not be reached.

webhook

New Click (Instant)

Emit new event when the email recipient clicked on a link in the email. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Complaint (Instant)

Emit new event when the email recipient clicked on the spam complaint button within their email client. Feedback loops enable the notification to be received by Mailgun.

webhook

New Delivery (Instant)

Emit new event when an email is sent and accepted by the recipient email server.

webhook

New Delivery Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server.

webhook

New Log Data

Emit new event when new data is logged in Mailgun's Control Panel. Occurs for most actions within the associated Mailgun account.

polling

New Mailing List

Emit new event when a new mailing list is added to the associated Mailgun account.

polling

New Open (Instant)

Emit new event when the email recipient opened the email and enabled image viewing. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Permanent Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a permanent mailbox error such as non-existent mailbox.

webhook

New Temporary Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a temporary mailbox error such as an ESP block. ESP is the Email Service Provider managing the recipient email server.

webhook

New Unsubscribe (Instant)

Emit new event when the email recipient clicked on the unsubscribe link. Unsubscribe tracking must be enabled in the Mailgun control panel. See more at the Mailgun User's Manual Tracking Messages section

webhook

Actions (11)

Create Mailing List Member

Add to an existing mailing list. See the docs here

Create Route

Create a new route. See the docs here

Delete Mailing List Member

Delete a mailing list member by address. See the docs here

Get Mailing List Member

Retrieve a mailing list member by address. See the docs here

Get Mailing List Members

List all mailing list members. See the docs here

List Domain Name Options

Retrieves available options for the Domain Name field.

List Domains

List domains in Mailgun. See the docs here

List Mailing List Options

Retrieves available options for the Mailing List field.

Send Email

Send email with Mailgun. See the docs here

Suppress Email

Add email to the Mailgun suppression list. See the docs here

Verify Email

Verify email address deliverability with Mailgun. See the docs here

Integration Features

4 documented Freshdesk triggers

11 documented Mailgun actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Mailgun to Freshdesk direction

Capability Examples

Freshdesk trigger → Mailgun action

Catalog example

Freshdesk

Contact Updated

Mailgun

Create Mailing List Member

Mailgun trigger → Freshdesk action

Reverse direction

Mailgun

New Bounce (Instant)

Freshdesk

Add Note to Ticket

How It Works

Connect Apps

Authenticate your Freshdesk and Mailgun accounts

Choose a Trigger

Select a documented Freshdesk event

Choose an Action

Select the documented Mailgun operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Freshdesk triggers.

Automated Actions

Run one of 11 documented Mailgun actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Mailgun to Freshdesk for bidirectional automation

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All Mailgun Integrations

Explore all available Mailgun connections

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Connect Freshdesk to Mailgun

Why Connect Freshdesk & Mailgun?

Start with a Freshdesk event

Run a Mailgun action

Map and review the workflow

Available Triggers & Actions

Freshdesk

Triggers (4)

Actions (24)

Mailgun

Triggers (11)

Actions (11)

Integration Features

Capability Examples

Freshdesk trigger → Mailgun action

Mailgun trigger → Freshdesk action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Freshdesk to Mailgun direction supported?

Which Freshdesk triggers are available?

Which Mailgun actions are available?

Can I also connect Mailgun to Freshdesk?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Freshdesk Integrations

All Mailgun Integrations

Popular Integrations

More Mailgun Integrations

Ready to Connect Freshdesk & Mailgun?