Connect Freshdesk to Telegram

Add a note or conversation to an existing ticket. See the documentation.

Add tags to a ticket (appends to existing tags). See the documentation

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign a Freshdesk ticket to a specific group See the documentation.

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a company. See the documentation

Create a contact. See the documentation

Create a reply to a ticket. See the documentation.

Create a thread to a ticket. See the documentation.

Create a ticket. See the documentation

Create an agent in Freshdesk. See the documentation

Create message for a thread. See the documentation.

Create a solution article in Freshdesk. See the documentation

Create a ticket field in Freshdesk. See the documentation

Delete a solution article in Freshdesk. See the documentation

Download an attachment from a ticket. See the documentation

Forward a ticket to an external email address. See the documentation.

Retrieve a single agent by their ID. See the documentation

View a Canned Response. See the documentation

View all the details of canned responses in a folder. See the documentation

Get a contact from Freshdesk. See the documentation

Get a solution article in Freshdesk. See the documentation

Get details of a Ticket. See the documentation

Retrieves available options for the Agent field.

Create an additional invite link for a chat, See the docs for more information

Deletes a message. See the docs for more information

Edits photo or video messages. See the docs for more information

Edits text or game messages. See the docs for more information

Generate a new primary invite link for a chat, See the docs for more information

Forwards messages of any kind. See the docs for more information

Use this module to get the number of members in a chat. See the docs for more information

Use this method to kick a user from a group, a supergroup or channel. See the docs for more information

Use this module to get a list of administrators in a chat. See the docs for more information

List available Telegram chats. See the docs for more information

Retrieves available options for the Commands field.

Retrieves a list of updates from the Telegram server. See the docs for more information

Pins a message. See the docs for more information

Use this method to promote or demote a user in a supergroup or a channel. See the docs for more information

Use this method to restrict a user in a supergroup. See the docs for more information

Sends a document or an image to your Telegram Desktop application. See the docs for more information

Sends a photo to your Telegram Desktop application. See the docs for more information

Sends a .webp sticker to you Telegram Desktop application. See the docs for more information

Sends a text message or a reply to your Telegram Desktop application. See the docs for more information

Sends a video file to your Telegram Desktop application. See the docs for more information

As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages. See the docs for more information

Sends a voice message. See the docs for more information

Sends a group of photos or videos as an album. See the docs for more information

Sends an audio file to your Telegram Desktop application. See the docs for more information