Connect Front to Salesforce

Use 4 documented Front triggers to run 24 documented Salesforce actions.

4 source triggers

24 target actions

Reverse direction supported

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Why Connect Front & Salesforce?

Start with a Front event

Choose from 4 documented triggers, including New Conversation Created, New Conversation State Change, New Conversation Tag.

Run a Salesforce action

Send the event into one of 24 documented actions, such as Add Contact to Campaign, Add Lead to Campaign, Convert SOAP XML Object to JSON.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Front

Triggers (4)

New Conversation Created

Emit new event when a conversation is created. See the documentation

polling

New Conversation State Change

Emit new event when a conversation reaches a specific state. See the documentation

polling

New Conversation Tag

Emit new event when a conversation is tagged with a specific tag or any tag. See the documentation

polling

New Message Template Created

Emit new event when a message template is created. See the documentation

polling

Actions (24)

Add Comment

Add a comment to a conversation. See the documentation

Archive Conversation

Archives a conversation. See the documentation

Assign Conversation

Assign or unassign a conversation. See the documentation

Create Draft

Create a draft message which is the first message of a new conversation. See the documentation

Create Draft Reply

Create a new draft as a reply to the last message in the conversation. See the documentation

Create Inbox

Create an inbox in the default team (workspace). See the documentation.

Create Message

Send a new message from a channel. See the documentation.

Create Message Template

Create a new message template. See the documentation.

Delete Message Template

Delete a message template. See the documentation.

Get Comment

Retrieve a comment from a conversation. See the documentation

Get Conversation

Retrieve a conversation by its ID from Front. See the documentation

Get Message

Retrieve a message by its ID. See the documentation

Get Teammate

Retrieve a teammate by ID. See the documentation

Get Ticket Status

Get a ticket status by its ID. See the documentation

Import Message

Appends a new message into an inbox. See the documentation.

List Comment Mentions

List the teammates mentioned in a comment. See the documentation

List Conversation Comments

List the comments in a conversation. See the documentation

List Conversations

List conversations in the company. See the documentation

List Message Templates

List the message templates. See the documentation.

List Teammate

List teammates in the company. See the documentation

List Ticket Statuses

List the ticket statuses available for your company. See the documentation

Receive Custom Messages

Receive a custom message in Front. See the documentation.

Reply To Conversation

Reply to a conversation by sending a message and appending it to the conversation. See the documentation.

Send New Message

Sends a new message from a channel. It will create a new conversation. See the documentation.

Salesforce

Triggers (10)

Case Updated (Instant, of Selectable Type)

Emit new event when a case is updated. See the documentation

webhook

Email Template Updated (Instant, of Selectable Type)

Emit new event when an email template is updated. See the documentation

webhook

Knowledge Article Updated (Instant, of Selectable Type)

Emit new event when a knowledge article is updated. See the documentation

webhook

New Case (Instant, of Selectable Type)

Emit new event when a case is created. See the documentation

webhook

New Deleted Record (Instant, of Selectable Type)

Emit new event when a record of the selected object type is deleted. See the documentation

webhook

New Email Template (Instant, of Selectable Type)

Emit new event when an email template is created. See the documentation

webhook

New Knowledge Article (Instant, of Selectable Type)

Emit new event when a knowledge article is created. See the documentation

webhook

New Outbound Message (Instant)

Emit new event when a new outbound message is received in Salesforce.

webhook

New Record (Instant, of Selectable Type)

Emit new event when a record of the selected object type is created. See the documentation

webhook

New Updated Record (Instant, of Selectable Type)

Emit new event when a record of the selected type is updated. See the documentation

webhook

Actions (24)

Add Contact to Campaign

Adds an existing contact to an existing campaign. See the documentation

Add Lead to Campaign

Adds an existing lead to an existing campaign. See the documentation

Convert SOAP XML Object to JSON

Converts a SOAP XML Object received from Salesforce to JSON

Create Account

Creates a Salesforce account. See the documentation

Create Accounts (Batch)

Create multiple Accounts in Salesforce using Bulk API 2.0. See the documentation

Create Attachment

Creates an Attachment on a parent object. See the documentation

Create Campaign

Creates a marketing campaign. See the documentation

Create Case

Creates a Case, which represents a customer issue or problem. See the documentation

Create Case Comment

Creates a Case Comment on a selected Case. See the documentation

Create Contact

Creates a contact. See the documentation

Create Content Note

Creates a content note. See the documentation and Set Up Notes.

Create Event

Creates an event. See the documentation

Create Lead

Creates a lead. See the documentation

Create Note

Creates a note. See the documentation

Create Opportunities (Batch)

Create multiple Opportunities in Salesforce using Bulk API 2.0. See the documentation

Create Opportunity

Creates an opportunity. See the documentation

Create Record

Create a record of a given object. See the documentation

Create Record

Create a new Salesforce record of any object type. Use **Describe Object** first if you're unsure what fields are available or required. For picklist fields, use the API value from **Describe Object**, not the display label. **Common required fields:** - Account: Name - Contact: LastName - Lead: LastName, Company - Opportunity: Name, StageName, CloseDate - Case: Subject - Task: Subject - Event: Subject, StartDateTime, EndDateTime To add a Contact/Lead to a Campaign, create a CampaignMember: {"CampaignId": "701xxx", "ContactId": "003xxx"} or {"CampaignId": "701xxx", "LeadId": "00Qxxx"}.

Create Task

Creates a task. See the documentation

Create User

Creates a Salesforce user. See the documentation

Delete Note Or Content Note

Delete a note or content note from a Salesforce record. See the documentation

Delete Opportunity

Deletes an opportunity. See the documentation

Delete Record

Permanently deletes a Salesforce record (moves to Recycle Bin for 15 days). Use **SOQL Query** to find the record ID if you only have the record name.

Delete Record

Deletes an existing record in an object. See the documentation