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Connect GitHub to Zendesk

Automate workflows and sync data between GitHub and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect GitHub & Zendesk?

Intelligent Automation Workflows

Leverage 12 available triggers from GitHub to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps GitHub and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between GitHub and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

GitHub logo

GitHub

Triggers (12)

New Branch Created

Emit new event when a branch is created.

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New Card in Column (Classic Projects)

Emit new event when a (classic) project card is created or moved to a specific column. For Projects V2 use New Issue with Status trigger. More information here

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New Collaborator

Emit new event when a collaborator is added

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New Commit

Emit new event when commits are pushed to a branch

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New Commit Comment

Emit new event when a commit comment is created

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New Discussion

Emit new event when a discussion is created

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New Fork

Emit new event when a repository is forked

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New Gist

Emit new events when new gists are created by the authenticated user. See the documentation

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New Issue Comment

Emit new event when a new comment is added to an issue or pull request

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New Label

Emit new event when a new label is created

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New Mention

Emit new event when you are @mentioned in a new commit, comment, issue or pull request. See the documentation

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New Notification

Emit new event when the authenticated user receives a new notification. See the documentation

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Actions (24)

Create Issue

Create a new issue in a GitHub repo. See the documentation

Search Issues and Pull Requests

Find issues and pull requests by state and keyword. See the documentation

Create Branch

Create a new branch in a GitHub repo. See the documentation

Create Gist

Allows you to add a new gist with one or more files. See the documentation

Create Issue Comment

Create a new comment in a issue. See the documentation

Create or Update File Contents

Create or update a file in a repository. See the documentation

Create Pull Request

Creates a new pull request for a specified repository. See the documentation

Create Repository

Creates a new repository for the authenticated user. See the documentation

Create Workflow Dispatch

Creates a new workflow dispatch event. See the documentation

Disable Workflow

Disables a workflow and sets the **state** of the workflow to **disabled_manually**. See the documentation

Enable Workflow

Enables a workflow and sets the **state** of the workflow to **active**. See the documentation

Get Commit

Get a commit in a GitHub repo. See the documentation

Get Current User

Gather a full snapshot of the authenticated GitHub actor, combining /user, /user/orgs, and /user/teams. Returns profile metadata (login, name, email, company, plan, creation timestamps) and trimmed lists of organizations and teams for quick role awareness. Helpful when you need to validate which user is calling the API, adapt behavior based on their org/team memberships, or provide LLMs with grounding before repository operations. See the documentation.

Get Issue

Get details of an issue in a GitHub repository. See the documentation

Get Issue Assignees

Get assignees for an issue in a GitHub repo. See the documentation

Get Repository Content

Get the content of a file or directory in a specific repository. See the documentation

Get Repository Info

Get information for a specific repository. See the documentation

Get Reviewers

Get reviewers for a PR (see documentation) or Commit SHA (see documentation).

Get Workflow Run

Gets a specific workflow run. See the documentation

List Branches

List branches for a repository using its owner/repo full name (for example, octocat/Hello-World). If you need to discover repository names first, use **List Repositories**. See the documentation

List Commits

List commits in a GitHub repo. See the documentation

List Gist Id Options

Retrieves available options for the Gist Id field.

List Gists for a User

Lists public gists for the specified user. See the documentation

List Organization Options

Retrieves available options for the Organization field.

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Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

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New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

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New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

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New Ticket (Instant)

Emit new event when a ticket is created

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New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

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New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

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Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

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Ticket Updated (Instant)

Emit new event when a ticket has been updated

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Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When GitHub trigger → Create/Update in Zendesk

Most Popular
GitHubGitHub

New Branch Created

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update GitHub

Bi-directional
ZendeskZendesk

Locale Updated

GitHubGitHub

Create Issue

How It Works

1

Connect Apps

Authenticate your GitHub and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between GitHub and Zendesk with 22 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect GitHub and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between GitHub and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zendesk to GitHub for bidirectional automation

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