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Connect Heartbeat to Intercom

Use 3 documented Heartbeat triggers to run 11 documented Intercom actions.

3 source triggers
11 target actions
Reverse direction supported
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Why Connect Heartbeat & Intercom?

Start with a Heartbeat event

Choose from 3 documented triggers, including New Event (Instant), New User (Instant), User Updated (Instant).

Run a Intercom action

Send the event into one of 11 documented actions, such as Add Tag To Contact, Create Note, List Admin ID Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Heartbeat logo

Heartbeat

Triggers (3)

New Event (Instant)

Emit new event when a new event is created. See the documentation

webhook
New User (Instant)

Emit new event when a new user is created. See the documentation

webhook
User Updated (Instant)

Emit new event when a user is updated. See the documentation

webhook

Actions (5)

Add To Group

Add user(s) to a Heartbeat group. See the documentation

Create Event

Create a new Event in a Heartbeat community. See the documentation

List Emails Options

Retrieves available options for the Emails field.

List Group ID Options

Retrieves available options for the Group ID field.

Send Direct Message

Send a direct message in Heartbeat. See the documentation

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

polling
New Reply From User

Emit new event each time a user replies to a conversation.

polling
New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling
New Users

Emit new event each time a new user is added.

polling
Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Integration Features

3 documented Heartbeat triggers
11 documented Intercom actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Intercom to Heartbeat direction

Capability Examples

Heartbeat trigger → Intercom action

Catalog example
HeartbeatHeartbeat

New Event (Instant)

IntercomIntercom

Add Tag To Contact

Intercom trigger → Heartbeat action

Reverse direction
IntercomIntercom

New Companies

HeartbeatHeartbeat

Add To Group

How It Works

1

Connect Apps

Authenticate your Heartbeat and Intercom accounts

2

Choose a Trigger

Select a documented Heartbeat event

3

Choose an Action

Select the documented Intercom operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 3 documented Heartbeat triggers.

Automated Actions

Run one of 11 documented Intercom actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Intercom logoHeartbeat logo

Reverse Integration Available

Also connect Intercom to Heartbeat for bidirectional automation

View Integration
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All Heartbeat Integrations

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All Intercom Integrations

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