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Connect Intercom to Amazon SES

Use 12 documented Intercom triggers to run 5 documented Amazon SES actions.

12 source triggers
5 target actions
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Why Connect Intercom & Amazon SES?

Start with a Intercom event

Choose from 12 documented triggers, including New Companies, New Reply From Admin, New Conversations.

Run a Amazon SES action

Send the event into one of 5 documented actions, such as Create Email Template, Get Email Template, Send Email.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

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New Reply From Admin

Emit new event each time an admin replies to a conversation.

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New Conversations

Emit new event each time a new conversation is added.

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New Reply From User

Emit new event each time a user replies to a conversation.

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New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

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New Users

Emit new event each time a new user is added.

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Lead Added Email

Emit new event each time a lead adds their email address.

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New Closed Conversation

Emit new event each time a conversation is closed.

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New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

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New Event

Emit new event for each new Intercom event for a user.

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New Leads

Emit new event each time a new lead is added.

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New Tickets

Emit new event when a new ticket is created in Intercom.

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Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

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Amazon SES

Actions (5)

Create Email Template

Create a HTML or a plain text email template. See the docs

Get Email Template

Get an email template. See the docs

Send Email

Send an email using Amazon SES. Supports simple email messaging. See the docs

Send Templated Email

Send an email replacing the template tags with values using Amazon SES. See the docs

Update Email Template

Update an email template. See the docs

Integration Features

12 documented Intercom triggers
5 documented Amazon SES actions
Configurable field mapping
Conditional workflow steps
Execution monitoring

Capability Examples

Intercom trigger → Amazon SES action

Catalog example
IntercomIntercom

New Companies

Amazon SESAmazon SES

Create Email Template

How It Works

1

Connect Apps

Authenticate your Intercom and Amazon SES accounts

2

Choose a Trigger

Select a documented Intercom event

3

Choose an Action

Select the documented Amazon SES operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Intercom triggers.

Automated Actions

Run one of 5 documented Amazon SES actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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All Intercom Integrations

Explore all available Intercom connections

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All Amazon SES Integrations

Explore all available Amazon SES connections

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