Connect Microsoft Teams to Help Scout

Use 6 documented Microsoft Teams triggers to run 12 documented Help Scout actions.

6 source triggers

12 target actions

Reverse direction supported

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Why Connect Microsoft Teams & Help Scout?

Start with a Microsoft Teams event

Choose from 6 documented triggers, including New Channel, New Channel Message, New Chat.

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling

New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling

New Chat

Emit new event when a new chat is created. See the documentation

polling

New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling

New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling

New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

6 documented Microsoft Teams triggers

12 documented Help Scout actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Help Scout to Microsoft Teams direction

Capability Examples

Microsoft Teams trigger → Help Scout action

Catalog example

Microsoft Teams

New Channel

Help Scout

Add Note to Conversation

Help Scout trigger → Microsoft Teams action

Reverse direction

Help Scout

Conversation Status Updated (Instant)

Microsoft Teams

Create Channel

How It Works

Connect Apps

Authenticate your Microsoft Teams and Help Scout accounts

Choose a Trigger

Select a documented Microsoft Teams event

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 6 documented Microsoft Teams triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Help Scout to Microsoft Teams for bidirectional automation

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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

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All Help Scout Integrations

Explore all available Help Scout connections

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Popular Integrations

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Connect Microsoft Teams to Help Scout

Why Connect Microsoft Teams & Help Scout?

Start with a Microsoft Teams event

Run a Help Scout action

Map and review the workflow

Available Triggers & Actions

Microsoft Teams

Triggers (6)

Actions (12)

Help Scout

Triggers (7)

Actions (12)

Integration Features

Capability Examples

Microsoft Teams trigger → Help Scout action

Help Scout trigger → Microsoft Teams action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Microsoft Teams to Help Scout direction supported?

Which Microsoft Teams triggers are available?

Which Help Scout actions are available?

Can I also connect Help Scout to Microsoft Teams?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Microsoft Teams Integrations

All Help Scout Integrations

Popular Integrations

More Help Scout Integrations

Ready to Connect Microsoft Teams & Help Scout?