Connect Microsoft Teams to Zoho Desk

Use 6 documented Microsoft Teams triggers to run 24 documented Zoho Desk actions.

6 source triggers

24 target actions

Reverse direction supported

Start Free Trial Browse Microsoft Teams integrations

Why Connect Microsoft Teams & Zoho Desk?

Start with a Microsoft Teams event

Choose from 6 documented triggers, including New Channel, New Channel Message, New Chat.

Run a Zoho Desk action

Send the event into one of 24 documented actions, such as Add Ticket Attachment, Add Ticket Comment, Create Account.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling

New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling

New Chat

Emit new event when a new chat is created. See the documentation

polling

New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling

New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling

New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Zoho Desk

Triggers (12)

Deleted Article (Instant)

Emit new event when an article is deleted from the recycle bin

webhook

New Account

Emit new event when a new account is created. See the docs here

polling

New Agent

Emit new event when a new agent is created. See the docs here

polling

New Article (Instant)

Emit new event when a new article is created

webhook

New Contact

Emit new event when a new contact is created. See the docs here

polling

New Ticket

Emit new event when a new ticket is created. See the docs here

polling

New Ticket Attachment

Emit new event when a new ticket attachment is created. See the docs here

polling

New Ticket Comment

Emit new event when a new ticket comment is created. See the docs here

polling

New Ticket Message

Emit new event when a message ticket is created. See the docs here

polling

New Ticket Status Change

Emit new event when a status ticket is changed. See the docs here

polling

New Updated Ticket

Emit new event when a ticket is updated. See the docs here

polling

Updated Article (Instant)

Emit new event when an article is updated

webhook

Actions (24)

Add Ticket Attachment

Attaches a file to a ticket. See the docs here

Add Ticket Comment

Adds a comment to a ticket. See the docs here

Create Account

Creates an account in your help desk portal. See the docs here

Create Contact

Creates a contact in your help desk portal. See the docs here

Create Ticket

Creates a ticket in your helpdesk. See the docs here

Delete Ticket Comment

Deletes a specific comment from a ticket. See the documentation

Download Thread Attachment

Download a specific attachment belonging to a thread of a ticket. See the documentation

Find Contact

Searches for contacts in your help desk portal. See the docs here

Find or Create Contact

Finds or create a contact. See the docs here

Get Article

Retrieves the details of a knowledge base article. See the documentation

Get Thread Details

Retrieve details for a specific thread belonging to a ticket. See the documentation

Get Ticket Comment

Retrieves details of a specific comment on a ticket. See the documentation

Get Ticket Comment History

Retrieves the edit history of a specific ticket comment. See the documentation

Get Ticket Details

Retrieve details for a specified ticket. See the documentation

List All Ticket Comments

Retrieves all comments for a specified ticket. See the documentation

List Articles

Lists knowledge base articles for a help center. See the documentation

List Conversations

List all conversations for a ticket. See the documentation

List Departments

Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs. See the documentation

List Help Centers

Lists the help centers configured in an organization. See the documentation

List Root Categories

Lists root knowledge base categories for a help center. See the documentation

List Ticket Attachments

List attachments for a specific ticket. See the documentation

List Ticket Fields

Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets. See the documentation

List Ticket Threads

Get a list of threads for a specified ticket. See the documentation

List Tickets

Lists all tickets in your help desk with optional filtering. See the docs here