Connect OneDesk to Gmail

Use 7 documented OneDesk triggers to run 20 documented Gmail actions.

7 source triggers

20 target actions

Reverse direction supported

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Why Connect OneDesk & Gmail?

Start with a OneDesk event

Choose from 7 documented triggers, including New Item Created, New Item Updated, New Project Created.

Run a Gmail action

Send the event into one of 20 documented actions, such as Add Label to Email, Approve Workflow, Archive Email.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

OneDesk

Triggers (7)

New Item Created

Emit new event when a new item is created. See the documentation.

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New Item Updated

Emit new event when an item is updated. See the docs

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New Project Created

Emit new event when a new project is created. See the documentation.

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New Project Updated

Emit new event when a project is updated. See the docs

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New Public Message Created

Emit new event when a new public message is created. See the docs

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New Timesheet Created

Emit new event when a new timesheet is created. See the documentation.

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New User Created

Emit new event when a new user is created. See the documentation.

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Actions (9)

Create Item

Creates a new item. See the documentation.

Create Message

Creates a message or comment. See the documentation.

Create Project

Creates a project/space. See the documentation.

Create User

Creates a user or a customer. See the documentation.

Find Item

Search for an existing item. See the documentation.

Find Project

Search for a project/space by name or ID. See the documentation.

List Item Type Options

Retrieves available options for the Item Type field.

List User Type Options

Retrieves available options for the User Type field.

Update Item

Updates an existing item. See the documentation.

Gmail

Triggers (5)

New Attachment Received

Emit new event for each attachment in a message received. This source is capped at 100 max new messages per run.

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New Email Matching Search

Emit new event when an email matching the search criteria is received. This source is capped at 100 max new messages per run.

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New Email Received

Emit new event when a new email is received.

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New Labeled Email

Emit new event when a new email is labeled.

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New Sent Email

Emit new event for each new email sent. (Maximum of 100 events emited per execution)

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Actions (20)

Add Label to Email

Add label(s) to an email message. See the docs

Approve Workflow

Suspend the workflow until approved by email. See the documentation

Archive Email

Archive an email message. See the documentation

Bulk Archive Emails

Archive multiple emails at once. See the documentation

Create Draft

Create a draft from your Google Workspace email account. See the documentation

Create Label

Create a new label in the connected account. See the documentation

Delete Email

Moves the specified message to the trash. See the documentation

Download Attachment

Download an attachment by attachmentId to the /tmp directory. See the documentation

Find Email

Find an email using Google's Search Engine. See the docs

Get Current User

Returns the authenticated Gmail user's name, email address, and mailbox stats (total messages and threads). Call this first when the user says 'my emails', 'my inbox', or needs identity context. Use the returned emailAddress to identify the user's own messages in **Find Email** results. See the documentation.

Get Send As Alias

Get a send as alias for the authenticated user. See the documentation

List Labels

List all the existing labels in the connected account. See the docs

List Send as a Delegate Options

Retrieves available options for the Send as a Delegate field.

List Send As Aliases

List all send as aliases for the authenticated user. See the documentation

List Signature Options

Retrieves available options for the Signature field.

List Thread Messages

List messages in a thread. See the docs

Remove Label from Email

Remove label(s) from an email message. See the docs

Send Email

Send an email from your Google Workspace email account. See the documentation

Update Signature for Email in Organization

Update the signature for a specific email address in an organization. A Google Cloud service account with delegated domain-wide authority is required for this action. See the documentation

Update Signature for Primary Email Address

Update the signature for the primary email address. See the documentation