Connect WooCommerce to Help Scout

Use 4 documented WooCommerce triggers to run 12 documented Help Scout actions.

4 source triggers

12 target actions

Reverse direction supported

Start Free Trial Browse WooCommerce integrations

Why Connect WooCommerce & Help Scout?

Start with a WooCommerce event

Choose from 4 documented triggers, including New Coupon Event (Instant), New Customer Event (Instant), New Order Event (Instant).

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

WooCommerce

Triggers (4)

New Coupon Event (Instant)

Emit new event each time the specified coupon event(s) occur

webhook

New Customer Event (Instant)

Emit new event each time the specified customer event(s) occur

webhook

New Order Event (Instant)

Emit new event each time the specified order event(s) occur

webhook

New Product Event (Instant)

Emit new event each time the specified product event(s) occur

webhook

Actions (22)

Add Order Note

Create a new note for an order. See the docs

Create Customer

Creates a new customer. See the docs

Create Order

Creates a new order. See the docs

Create Product

Creates a new product. See the docs

Create Refund

Create a new refund for an order. See the docs

Delete Order

Delete an existing order. See the docs

Get Customer

Retrieve a specific customer. See the docs

Get Order

Retrieve a specific order. See the docs

Get Order Note

Retrieve a specific order note. See the docs

Get Product

Retrieve a specific product. See the docs

List Categories Options

Retrieves available options for the Categories field.

List Customer Options

Retrieves available options for the Customer field.

List Order ID Options

Retrieves available options for the Order ID field.

List Order Notes

Retrieve a list of notes for a specific order. See the docs

List Orders

Retrieve a list of orders. See the docs

List Payment Method Options

Retrieves available options for the Payment Method field.

List Product ID Options

Retrieves available options for the Product ID field.

List Products

Retrieve a list of products. See the docs

List Products Options

Retrieves available options for the Products field.

Search Customers

Finds a customer by searching. See the docs

Update Order Status

Update the status of a specific order. See the docs

Update Product

Updates a product. See the docs

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

4 documented WooCommerce triggers

12 documented Help Scout actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Help Scout to WooCommerce direction

Capability Examples

WooCommerce trigger → Help Scout action

Catalog example

WooCommerce

New Coupon Event (Instant)

Help Scout

Add Note to Conversation

Help Scout trigger → WooCommerce action

Reverse direction

Help Scout

Conversation Status Updated (Instant)

WooCommerce

Add Order Note

How It Works

Connect Apps

Authenticate your WooCommerce and Help Scout accounts

Choose a Trigger

Select a documented WooCommerce event

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented WooCommerce triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Help Scout to WooCommerce for bidirectional automation

View Integration

All WooCommerce Integrations

Explore all available WooCommerce connections

View All Integrations

All Help Scout Integrations

Explore all available Help Scout connections

View All Integrations

Popular Integrations

View all integrations →

More Help Scout Integrations

View all Help Scout integrations →

Ready to Connect WooCommerce & Help Scout?

Build this supported workflow in Mazaal AI and test it with your own provider accounts.

Get Started Free

Connect WooCommerce to Help Scout

Why Connect WooCommerce & Help Scout?

Start with a WooCommerce event

Run a Help Scout action

Map and review the workflow

Available Triggers & Actions

WooCommerce

Triggers (4)

Actions (22)

Help Scout

Triggers (7)

Actions (12)

Integration Features

Capability Examples

WooCommerce trigger → Help Scout action

Help Scout trigger → WooCommerce action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the WooCommerce to Help Scout direction supported?

Which WooCommerce triggers are available?

Which Help Scout actions are available?

Can I also connect Help Scout to WooCommerce?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All WooCommerce Integrations

All Help Scout Integrations

Popular Integrations

More Help Scout Integrations

Ready to Connect WooCommerce & Help Scout?