Connect WooCommerce to Intercom

Use 4 documented WooCommerce triggers to run 11 documented Intercom actions.

4 source triggers

11 target actions

Reverse direction supported

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Why Connect WooCommerce & Intercom?

Start with a WooCommerce event

Choose from 4 documented triggers, including New Coupon Event (Instant), New Customer Event (Instant), New Order Event (Instant).

Run a Intercom action

Send the event into one of 11 documented actions, such as Add Tag To Contact, Create Note, List Admin ID Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

WooCommerce

Triggers (4)

New Coupon Event (Instant)

Emit new event each time the specified coupon event(s) occur

webhook

New Customer Event (Instant)

Emit new event each time the specified customer event(s) occur

webhook

New Order Event (Instant)

Emit new event each time the specified order event(s) occur

webhook

New Product Event (Instant)

Emit new event each time the specified product event(s) occur

webhook

Actions (22)

Add Order Note

Create a new note for an order. See the docs

Create Customer

Creates a new customer. See the docs

Create Order

Creates a new order. See the docs

Create Product

Creates a new product. See the docs

Create Refund

Create a new refund for an order. See the docs

Delete Order

Delete an existing order. See the docs

Get Customer

Retrieve a specific customer. See the docs

Get Order

Retrieve a specific order. See the docs

Get Order Note

Retrieve a specific order note. See the docs

Get Product

Retrieve a specific product. See the docs

List Categories Options

Retrieves available options for the Categories field.

List Customer Options

Retrieves available options for the Customer field.

List Order ID Options

Retrieves available options for the Order ID field.

List Order Notes

Retrieve a list of notes for a specific order. See the docs

List Orders

Retrieve a list of orders. See the docs

List Payment Method Options

Retrieves available options for the Payment Method field.

List Product ID Options

Retrieves available options for the Product ID field.

List Products

Retrieve a list of products. See the docs

List Products Options

Retrieves available options for the Products field.

Search Customers

Finds a customer by searching. See the docs

Update Order Status

Update the status of a specific order. See the docs

Update Product

Updates a product. See the docs

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling

New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling

New Conversations

Emit new event each time a new conversation is added.

polling

New Reply From User

Emit new event each time a user replies to a conversation.

polling

New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling

New Users

Emit new event each time a new user is added.

polling

Lead Added Email

Emit new event each time a lead adds their email address.

polling

New Closed Conversation

Emit new event each time a conversation is closed.

polling

New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling

New Event

Emit new event for each new Intercom event for a user.

polling

New Leads

Emit new event each time a new lead is added.

polling

New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Integration Features

4 documented WooCommerce triggers

11 documented Intercom actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Intercom to WooCommerce direction

Capability Examples

WooCommerce trigger → Intercom action

Catalog example

WooCommerce

New Coupon Event (Instant)

Intercom

Add Tag To Contact

Intercom trigger → WooCommerce action

Reverse direction

Intercom

New Companies

WooCommerce

Add Order Note

How It Works

Connect Apps

Authenticate your WooCommerce and Intercom accounts

Choose a Trigger

Select a documented WooCommerce event

Choose an Action

Select the documented Intercom operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented WooCommerce triggers.

Automated Actions

Run one of 11 documented Intercom actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Intercom to WooCommerce for bidirectional automation

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Explore all available Intercom connections

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Connect WooCommerce to Intercom

Why Connect WooCommerce & Intercom?

Start with a WooCommerce event

Run a Intercom action

Map and review the workflow

Available Triggers & Actions

WooCommerce

Triggers (4)

Actions (22)

Intercom

Triggers (12)

Actions (11)

Integration Features

Capability Examples

WooCommerce trigger → Intercom action

Intercom trigger → WooCommerce action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the WooCommerce to Intercom direction supported?

Which WooCommerce triggers are available?

Which Intercom actions are available?

Can I also connect Intercom to WooCommerce?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All WooCommerce Integrations

All Intercom Integrations

Popular Integrations

More Intercom Integrations

Ready to Connect WooCommerce & Intercom?