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Connect Asana to Intercom

Use 12 documented Asana triggers to run 11 documented Intercom actions.

12 source triggers
11 target actions
Reverse direction supported

Why Connect Asana & Intercom?

Start with a Asana event

Choose from 12 documented triggers, including New Project Added To Workspace (Instant), New Story Added To Project (Instant), New Subtask (Instant).

Run a Intercom action

Send the event into one of 11 documented actions, such as Add Tag To Contact, Create Note, List Admin ID Options.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Asana logo

Asana

Triggers (12)

New Project Added To Workspace (Instant)

Emit new event for each new project added to a workspace.

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New Story Added To Project (Instant)

Emit new event for each story added to a project.

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New Subtask (Instant)

Emit new event for each subtask added to a project.

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New Completed Task (Instant)

Emit new event for each task completed in a project.

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New Tag

Emit new event for each tag created in a workspace.

polling
New Tag Added To Task (Instant)

Emit new event for each new tag added to a task.

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New Tags added to any task (Instant)

Emit new event each time a tag is added to any task, optionally filtering by a given set of tags.

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New Task (Instant)

Emit new event for each task added to a project. See docs here

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New Task Assigned in Project (Instant)

Emit new event each time a task is assigned, reassigned or unassigned.

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New Task Field Updated In Project (Instant)

Emit new event whenever given task fields are updated.

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New Task Updated In Project (Instant)

Emit new event for each update to a task.

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New Team

Emit new event for each team added to an organization.

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Actions (20)

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project. See the documentation

Create Project

Create a new project in a workspace or team. See the documentation

Create Subtask

Creates a new subtask and adds it to the parent task. See the documentation

Create Task

Creates a new task. See the documentation

Create Task Comment

Adds a comment to a task. See the documentation

Create Task from Template

Creates a new task from a task template. See the documentation

Delete Task

Deletes a specific and existing task. See the documentation

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task. See the documentation

Get list of user projects

Return list of projects given the user and workspace gid. See the documentation

Get Tasks From Task List

Returns tasks from the user's personal **My Tasks** inbox — NOT a project task list. Use this when the user asks for 'my tasks', 'my task list', or 'My Tasks'. Only a workspace GID is needed; no project GID required. See the documentation

List Organizations Options

Retrieves available options for the Organizations field.

List Task Stories

List stories (including comments) for a task. See the documentation

List Teams

Retrieves all teams in a specified Asana workspace. Use this action to discover available teams for creating projects, adding team members, or organizing work by department. Requires a workspace GID, which you can obtain from the **List Workspaces** action. The authenticated user must have access to the workspace; only teams visible to the user are returned. Results are paginated (default 25, max 100 per page); use the returned offset token to fetch additional pages. To include optional fields like description, visibility, or access levels, specify them in Opt Fields. Consider following up with **Create Project** to create a project under a team, or **List Users** to find team members. See the documentation

List Users

Retrieves all users in a specified Asana workspace. Use this action to populate assignee choices for tasks, verify workspace membership, or audit user access. Requires a workspace GID, which you can obtain from the **List Workspaces** action. The authenticated user must have access to the workspace. Results are paginated; use the returned offset token to fetch additional pages. To include optional fields like email or photo, specify them in Opt Fields. Consider following up with **Create Task** or **Update Task** to assign work to the retrieved users. See the documentation

List Workspaces

List workspaces available to the authenticated Asana account. Use this when you need a workspace GID before running **List Teams** or other workspace-scoped actions. optFields can include optional workspace properties such as email_domains and is_organization; leave offset empty for the first page and pass a returned offset token (for example, 3:0:abcdef123456) to fetch the next page. See the documentation

Search Projects

Finds an existing project. See the documentation

Search Sections

Searches for a section by name within a particular project. See the documentation

Search Tasks

Searches for a Task by name within a Project. See the documentation

Search Tasks Premium

Searches for a task by name, assignee, section, project, completed since, and modified since. Requires a Premium Asana account. See the documentation

Update Task

Updates a specific and existing task. See the documentation

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Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

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New Conversations

Emit new event each time a new conversation is added.

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New Reply From User

Emit new event each time a user replies to a conversation.

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New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

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New Users

Emit new event each time a new user is added.

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Lead Added Email

Emit new event each time a lead adds their email address.

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New Closed Conversation

Emit new event each time a conversation is closed.

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New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

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New Event

Emit new event for each new Intercom event for a user.

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New Leads

Emit new event each time a new lead is added.

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New Tickets

Emit new event when a new ticket is created in Intercom.

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Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Integration Features

12 documented Asana triggers
11 documented Intercom actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Intercom to Asana direction

Capability Examples

Asana trigger → Intercom action

Catalog example
AsanaAsana

New Project Added To Workspace (Instant)

IntercomIntercom

Add Tag To Contact

Intercom trigger → Asana action

Reverse direction
IntercomIntercom

New Companies

AsanaAsana

Add Task To Section

How It Works

1

Connect Apps

Authenticate your Asana and Intercom accounts

2

Choose a Trigger

Select a documented Asana event

3

Choose an Action

Select the documented Intercom operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Asana triggers.

Automated Actions

Run one of 11 documented Intercom actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Intercom to Asana for bidirectional automation

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All Asana Integrations

Explore all available Asana connections

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All Intercom Integrations

Explore all available Intercom connections

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