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WhatsApp Business logo
Intercom logo

Connect WhatsApp Business to Intercom

Automate workflows and sync data between WhatsApp Business and Intercom with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect WhatsApp Business & Intercom?

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps WhatsApp Business and Intercom perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between WhatsApp Business and Intercom for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

WhatsApp Business logo

WhatsApp Business

Actions (3)

Send Media

Send a media message through WhatsApp

Auth Required
Send Message

Send a text message through WhatsApp

Auth Required
Send Template Message

Sends a template message.

Auth Required
Intercom logo

Intercom

Triggers (1)

Note added to conversation

Triggers when a note is added to a conversation

app_webhook

Actions (6)

Send Message

Send a message to a contact (only allowed by admins)

Auth Required
Create Contact

Create a contact (ie. user or lead)

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required
Reply to conversation

Reply (as an admin) to a conversation with a contact

Auth Required
Add note to conversation

Add a note (for other admins) to an existing conversation

Auth Required
Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When WhatsApp Business trigger → Create/Update in Intercom

Most Popular
WhatsApp BusinessWhatsApp Business

New event occurs

IntercomIntercom

Send Message

When Intercom trigger → Update WhatsApp Business

Bi-directional
IntercomIntercom

Note added to conversation

WhatsApp BusinessWhatsApp Business

Send Media

How It Works

1

Connect Apps

Authenticate your WhatsApp Business and Intercom accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between WhatsApp Business and Intercom with 1 available triggers for instant updates.

Automated Actions

Execute 9 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect WhatsApp Business and Intercom in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between WhatsApp Business and Intercom with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Ready to Connect WhatsApp Business & Intercom?

Join thousands of users automating their workflows with Mazaal AI